Michele Tonnemaker Email & Phone Number

Greater Seattle Area

Bellevue, Wa Home Office

Managed, implemented, configured, trained, documented 45+ clients deconverting from legacy acquisitions [i.e. Cu Processing, FITECH - Manager Gold] and new clients onto Open Solutions SME software systems.• Provided data setup, configuration, implementation, training, and support on Open Solutions SME accounting products, primarily General Ledger, Fixed Assets, PrePaids, Investments to national financial institutions [i.e. credit unions].• Provided national on-site project management and implementation to client’s throughout the continental United States.• Supported Financial department by assisting other consultants and providing data setup and on-site support to their clients.• Worked out of Bellevue, WA home office, accessing implementation, test, and client databases via remote desktop and VPN connections.• Led accounting implementation reviews, training sessions, and support via teleconference, iLinc and Microsoft Lync.• Transitioned credit union information (chart-of-accounts, income statements, and balance sheets) to new database and software platform using custom programs available with the SME software and Microsoft SQL.• Collaborated with internal departments [Deposit & Lending, Operations, ATM-Debit Card (aka Real-Time), Programming and Management] contributing to the effectiveness of the team.• Ability to quickly learn new programs, updates, revisions and provide knowledge transfer to credit union personnel.• Worked closely with credit unions to understand their current financial business processes and how those processes would translate to Open Solutions SmeAccounting software.

Bellevue, Wa Home Office

Supported clients in all aspects of their daily work to include Deposits, Lending, General Ledger {also included sub-ledger accounting; Fixed Assets, PrePaids, Accounts Payable}, back office activity, for client’s in a Data Center environment, from Bellevue, WA remote location.• Developed, documented, and implemented ATM balancing procedure for 50+ credit unions converting from Service Center to COOP AP Cooperative ATM platform.• Supported and reconciled credit union daily accounting activity [Cash, Share Drafts, ACH, ATM/Debit Cards, etc.] while providing knowledge transfer to credit union personnel.

Supported clients in all aspects of their daily work to include Deposits, Lending, General Ledger {also included sub-ledger accounting; fixed assets, prepaids, accounts payable}, back office activity, that were in a Data Center environment, from a remote location via VPN connections.• Provided daily support to over 200 credit unions, routinely handling difficult client problems and working to resolve issues to ensure client satisfaction.• Assisted credit unions by configuring and developing procedures to convert to new chart-of-Accounts (COA).• Demonstrated creativity and innovation in exploring solutions for clients with Home Equity Line-of-Credit (HELOC) and mortgage issues, where the market needs sometimes stretched beyond the available options of the C.U. Processing system.• Played a key role in the Mortgage FICS interface certificate and implementation.

• Developed training procedures and documented materials that were implemented by C.U. Processing Trainers throughout the company eliminating redundancies and labor time.• Implementation Team Leader managing up to 3 employees.• Performed all aspects of on-site training for credit unions converting onto the C.U. Processing software system.• Assisted with Client Care, when assigned by Data Center Manager, routinely handling difficult client problems and working to resolve issues to ensure client satisfaction.

Project Management For Professionals Course

General Course Work