Qualified: Princes Trust Level 3 Diploma in Hypnotherapy and Introduction to Counselling Skills

- Working efficiently within a fast paced, busy environment- Accurate and timely order processing for external customers using SAP- Responding promptly and professionally to customer enquiries regarding availability, delivery, prices, payments and complaints- Communicating effectively with and assisting 3rd party logistics providers and internal, cross functional teams e.g. Sales, Finance, Credit Control, Medical and QA- Processing complex daily shipped reports and monthly KPI reports using SAP and Excel- Ensuring that audit controls, trading terms, controls and procedures were adhered to in line with relevant SOPs

- Provision of administrative support within a busy, fast moving logistics/customer services environment - Supporting other teams within the Customer Care Centre i.e. service engineers, call receipt, contract and invoicing teams, to ensure that service delivery was planned and carried out in accordance with service level agreements- Carrying out tasks, within SAP, Excel and 3rd parties' systems, relating to 3rd party logistics and warehousing, including the booking and monitoring of equipment dispatches and returns- Working efficiently with short lead times and high volumes of orders and calls- Administration of instrument movements and returned instruments stock, including its disposal or return to manufacturing in Germany for refurbishment- Liaising with external customers (hospital/surgery staff) regarding deliveries, returns and complaints to ensure customer satisfaction- Ensuring that goods and services provided to the customer were in line with the contract terms - Ensuring that engineers were provided with labels and safety data forms in a timely way- Reporting and monitoring within SAP- Managing weekly calls with a 3rd party logistics company to discuss K.P.I.s and process improvement- Ensuring processes were carried out in line with the agreed audit controls

Contracting with Peak Analysis and Automation Ltd, Farnborough, from March to August 2018 in the Procurement and Logistics team, via Wallace Mackie.- Sourcing items for manufacturing, maintenance, IT, marketing and site facilities- Supplier negotiation- Processing orders, goods receipts and returns in Sage- Expediting of orders- Arranging shipments to customers- Data Analysis- Liaising with internal stakeholders re. specifications, lead times and stock levels

My role within the UK and Ireland Procurement Team:- Detailed spend and purchase order reporting- Data analysis using Excel, SAP Citrix, Qlikview, PIRS (Transparent and Softcon) systems- Compliance measurement/management- System/Process training of Purchasing system users and new members of Purchasing team- Key (lead) User for SAP SRM (Procure to Pay) and Vendor Master Data Management systems- Key User for CorA contract management and contract reporting system- Efficient query resolution for PO, procurement channel and spend queries from Purchasing suppliers and internal contacts- Communicating effectively with a matrix of cross functional teams in UK and abroad e.g. Accounts Payable, IT, Financial Controlling, Legal, Procurement, Medical, Sales & Marketing, Health Care Compliance.- Efficient management of administrative tasks- Key member of local implementation/testing team for SAP SRM and CorA contract system in 2011 and local liaison for subsequent bi-annual upgrades of SAP. - Managing/negotiating engineering maintenance contracts and maintenance goods buying during period 2002-2009, prior to closure of UK plant- Part of Proactis SRM system implementation team and upgrade team prior to introduction of SAP- Twice achieving the Finance Division 'Living the Vision Award' in recent years

- Site development / engineering / office services / facilities buying- Contract management for above categories - Supplier management- Part of successful SAP implementation team

- Raw materials buying for three UK production plants- Supplier management/negotiations- Order processing- Winner of Excellence in Distribution Award