Michel Falcon Email & Phone Number

Canada

Toronto, Ontario, Canada

I created Brasa Peruvian Kitchen for three reasons: to create the company I always dreamed of building, to market Peruvian flavours to North America, and to have food I'd eat every day.My experience lies within: restaurants, customer experience management, company culture, employee engagement, and career development (#SteerYourCareer).Aside from owning a restaurant brand, I'm an international keynote speaker represented by the National Speakers Bureau. Companies like McDonalds… Show more I created Brasa Peruvian Kitchen for three reasons: to create the company I always dreamed of building, to market Peruvian flavours to North America, and to have food I'd eat every day.My experience lies within: restaurants, customer experience management, company culture, employee engagement, and career development (#SteerYourCareer).Aside from owning a restaurant brand, I'm an international keynote speaker represented by the National Speakers Bureau. Companies like McDonalds Canada, Subway, Verizon Wireless, Electronic Arts, Alfa Romeo, and many other globally recognized have hired me.Prior to Brasa Peruvian Kitchen:- Built a hospitality brand from zero to $15M/year in sales with 150 employees in two years.- Wrote the best selling book People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People.- I was a self-employed management consultant helping client's with their customer experience, employee engagement, and company culture.- From 2007-2012 I worked at 1-800-GOT-JUNK?'s head office in Vancouver. I was promoted five times in five years. Show less

I help organizations deliver a better customer and employee experience. Some of the world's greatest companies partner with me to create the most effective programs, initiatives and strategies to grow their revenue, profitability and brand awareness.For a full description of my programs, visit http://michelfalcon.com/work-with-michel/.

Experience Academy is a six-module digital certification course that will improve your customer and employee experience. Our goal is to help entrepreneurs around the world become more customer and employee-centric by providing the best education, videos, templates and blue prints. Follow us on our journey @exp_academy.

I'm asked to speak at conferences about customer & employee experience, entrepreneurship and millennials. I am professionally represented by the National Speakers Bureau http://nsb.com/speakers/view/michel-falconLooking for a speaker to motivate your team at your next conference or event? Let's get in touch.

Vancouver, Canada Area

Part of the team that managed the organizations customer experience programs, strategies and Drive WOW initiatives. Our responsibilities included:1. Managing the Net Promoter Score program2. Creating and managing the Complaint Resolution System3. Creating "customer centricity training program" 4. Collaborating to accomplish tactics on the yearly strategic plan

Event planning, networking