Hospitality entrepreneur (restaurants), international keynote speaker (27 countries), author (People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People).I'm a restaurant entrepreneur building Brasa Peruvian Kitchen; a fast-casual concept I started in Toronto, Canada. Within the first two years of operations, we will have built four corporate locations in Toronto and New York. Our near-term goal is to grow to 100 corporate locations.My go-to growth strategies are company culture, employee engagement, leadership and customer experience management.Before Brasa Peruvian Kitchen, my business partners and I owned and operated a full-service hospitality company that earned over $15 million/year in sales and employed 150 employees within the first two years of operations.In October 2018, I published my first bestselling book "People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People" https://tinyurl.com/y8ng9xdm.I've advised and spoken to executives from a myriad of brands like Hines, JP Morgan Chase, Alfa Romeo, McDonalds Canada, Subway, BlueCross BlueShield, Electronic Arts, Shoppers Drug Mart, Verizon Wireless, Vega, Lexus, Tangerine Bank, LUSH, Volkswagen, Toyota, Kroger and others. I was the national spokesperson for McDonald's Hiring Day campaign.For my full-length bio, please visit http://michelfalcon.com/about/. I'm an international keynote speaker that has traveled throughout North America, Israel, Saudi Arabia, Australia, Spain, Nigeria, Belgium and several other countries to share my message. Visit this link to learn more about my speaking topics, read testimonials and to watch my highlight reel http://michelfalcon.com/hire-customer-experience-speaker/In the evenings and weekends, I'm building my coaching program; Teams by Michel Falcon. In short, I helped senior leaders build their highest performing teams in nine weeks or less.I have contributed to Time Magazine, Inc Magazine, Forbes, Yahoo Small Business Advisors, Yahoo Finance, Digiday.com, BC Business, Business Talk Radio, Business2Community, and 1to1 Media.