Micheline Lament Email & Phone Number

Johannesburg Area, South Africa

In this role I am responsible for managing existing accounts as well as for growing and converting opportunities into profitable long-term customer relationships through efficient Sales cycle development and relationship management with predominantly our major existing and new clients. Key duties include:developing and maintaining strategic long-term relation with key accounts, researching key customer’s needs and wants, ensuring timely delivery of products, suggesting solutions to customers queries and questions, researching and sourcing new potential clients, analyzing key account metrics, and playing a crucial role in generating new sales for the company.-Ensuring the growth and profitability of the sales and services business portfolio. -I am responsible for developing and naturing long term customer sales relationships and strategic partnerships-Determining how to best meet the needs and requirements of clients while protecting company interests-Assist in planning and developing short and long-term sales and marketing strategy within territory to achieve given turnover targets-Expand the relationships of existing clients through re-negotiations and proposals-Participate at trade shows and organize seminars and product promotions-Analyze customer and market needs as well as competitors’ products and sales strategies, reporting promptly new developments to management-Ensure delivery of the correct products and services to our major clients in a timely manner-Dispatch information between key clients and internal teams-Resolve the complaints or concerns of major clients and provide long-term solutions to prevent future dissatisfaction-Prepare and deliver progress reports to internal and external stakeholders

Johannesburg Area, South Africa

Operational Financial Administrator | Corporate Finance & Policy and Credit Monitoring| DSV HealthcareIn this role, I provided assistance to the National Credit manager and finance department. I managed a variety of corporate financial tasks with efficiency and accuracy. I am adept at analyzing complex spreadsheets developing effective financial reports and utilizing a corporate database for research. Further key duties included:-Responsible for all credit reviews, credit vetting and policy and monitoring across all market segments-Review and monitoring of current customers base spending, sales and payment history (~400 contractual reviews per month)-Preparing reports, analysis and other financial data including Credit Bureau reports, Business Summaries, Principal Clearances, CIPRO documents, etc.-Communicating with customers and client to maintain a good relationship. Dealing with account queries internal and externals-Ensuring compliance with regulatory, legislative and audit requirements and following SOP’sFulfilled role of Health, Safety and Environmental Chairman for DSV Healthcare, where I had to:-Prepare and submit inspection and incident reports-Host and attend all HSE meetings-Identify unsafe acts and conditions, take action and provide safety training to staff members

Administrator| Coordination & Administration | UNISAThis role required me to provide administrative services and clerical support to Lecturers and Students. In this roles.My responsibilities include:-Registration of Assignments-Data capturing-Managing Policing faculty-Liaising with external markers and Lecturers-Courier handling-Financial Claims handling-Adhoc duties

In this role, I provided assistance to the Financial Advisor. My responsibilities:-Acting as a first point of contact, dealing with correspondence and phone calls-Managing diaries and organizing meetings and appointments, often controlling access to the Financial Advisor-Booking and arranging travel, transport and accommodation-Organizing events and conferences-Reminding the manager/executive of important tasks and deadlines-Typing, compiling and preparing reports, presentations and correspondence-Managing databases and filing systems-Implementing and maintaining procedures/administrative systems-Liaising with staff, suppliers and clients-Collating and filing expenses

Higher Certificate In Economic And Business Management Sciences, Business/Managerial Economics

Bachelor Of Commerce - Bcom, Business Administration, Management And Operations

My qualification provides me with graduate-level knowledge, specific skills, applied competence and the necessary attitudes in the fields.