Michelin Lagman Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

I am a mentee in the Information Systems Audit and Control Association (ISACA) Vancouver Mentorship Program, where I have the opportunity to gain valuable insights from experienced mentors in the industry.

Montreal, Quebec, Canada

Marketing Strategy and Business Development- Growth Opportunities: I identified growth opportunities and increased customer acquisition by 20% through the analysis of market trends, customer behaviors, and performance metrics.- Revenue Increase: I increased revenue by 15% by leveraging insights from Mailchimp program campaigns to optimize resource allocation.- Data-Driven Recommendations: I drove organizational growth by presenting data-driven recommendations to the Board, facilitating informed decision-making.Operational Efficiency and Financial Process Optimization- Cost Reduction: I slashed operational costs by 30% by implementing automated payroll platforms and integrated banking solutions in collaboration with staff and vendors.- Workflow Improvement: I revolutionized the customer experience and internal workflows by introducing the online event registration and management platform, Regfox, contributing to organizational success and efficiency.Community Engagement Leadership- Supporting Non-Profits: I championed initiatives by allocating financial resources to support local non-profit foundations.- Professional Network Liaison: I liaised with a network of professionals across key Canadian cities, including Quebec City, Ottawa, Toronto, Vancouver, and Calgary, to support their endeavors.

Montreal, Quebec, Canada

Resident Engagement and Occupancy Optimization- Resident Applications and Occupancy Rates: I successfully revitalized resident applications and occupancy rates through strategic networking and innovative marketing initiatives, achieving 100% residence capacity during my tenure.- Resident Retention: I significantly improved resident retention rates by fostering a collaborative atmosphere and ensuring every resident felt heard, leading to a strong sense of community and satisfaction among residents.Team Motivation and Management- Staff Motivation: I motivated and enhanced the loyalty of catering, laundry, and cleaning staff by fostering a supportive work environment and recognizing each team member's contributions, leading to improved service delivery and resident satisfaction.Strategic Marketing- Community Engagement: I increased community engagement by 50% through the development and execution of effective marketing campaigns, including social media, email marketing, and content creation, which contributed to enhanced brand visibility.- Google Review Ratings: I enhanced Google review ratings from 3.1 to 4.6 stars by consistently delivering high-quality service and exceptional customer care

Toronto, Canada Area

Budget Management and Fiscal Oversight- Optimal Resource Allocation: I proactively managed budgets to ensure optimal resource allocation and cost-efficiency across projects and initiatives, achieving a balanced budget even during COVID-19.Alumni Engagement Enhancement- Alumni Engagement: I contributed to the success and growth of the organization by enhancing alumni engagement and fostering meaningful connections and relationships with alumni.Strategic Marketing- Residence Occupancy: I achieved 100% residence occupancy for five consecutive years by designing and implementing successful marketing campaigns across various channels, including digital, print, and social media.- Brand Visibility: I enhanced brand visibility by partnering with numerous players in the community.

Ottawa, Canada Area

Community Relationship Cultivation- Achieving Full Occupancy: I achieved 100% occupancy by cultivating strong relationships with the external community, enhancing the prestige of the residence, and increasing community engagement.- Brand Perception: I heightened the perception of the residence's brand and established its presence as a valued community member through collaborative partnerships and community outreach efforts.Strategic Marketing- Online Presence Revitalization: I revitalized our online presence by spearheading a website revamp and effectively managing social media platforms, which elevated brand visibility and customer interaction.- Promotional Events: I supported the planning and execution of promotional events, driving brand awareness and fostering meaningful customer relationships.

Toronto, Ontario

Revenue Growth and Marketing Innovation- Record-High Revenues: I achieved record-high revenues by implementing creative marketing strategies that focused on enhancing SEO, mobile-friendly electronic direct mail, video testimonials, and website updates.- Significant Growth: I drove significant growth during the recession and improved brand visibility, contributing to the overall success of the organization.- Client Business Growth: I helped clients grow their businesses by providing quality sales training adapted to the recession.- Campaign Management: I managed marketing campaigns for over 50 in-class and online courses, workshops, and events annually, utilizing Campaigner, Google Analytics, and Google Ads to drive engagement and achieve targeted outcomes.- Enrollment and Engagement Increase: I increased enrollment by 15% and engagement by overseeing the development, coordination, implementation, tracking, and reporting of campaigns, utilizing Google Analytics and Google Ads.Client Relationship Management and Support- Proactive Communication: I proactively supported and maintained communication with over 1,500 clients, partners, suppliers, facilitators, and internal sales representatives annually.- Client Satisfaction: I am committed to excellent client service and communication, contributing to client satisfaction and loyalty.- Positive Relationships: I fostered positive relationships and garnered positive feedback.Sales Training Leadership- Sales Training Delivery: I managed the delivery of sales training and certification to over 1,200 professionals annually nationwide.- Operational Leadership: Reporting to the COO, I led day-to-day operations for the department, ensuring alignment with organizational goals and objectives.

Port Coquitlam, Bc

In my role reporting directly to the Vice President of Sales and Marketing, I actively supported the implementation of dynamic marketing strategies. I contributed to the development of corporate communications and materials, ensuring consistency and alignment with our brand. Additionally, I took charge of managing sales and marketing literature, coordinated advertising efforts in print publications, and played a pivotal role in updating our website to reflect our evolving initiatives and offerings.

Vancouver, British Columbia, Canada

Ottawa, Ontario, Canada

Vancouver, British Columbia, Canada

Vancouver,

Lean Six Sigma Green Belt

Bachelor Of Commerce, Marketing Co-Op, International Business

Activities and Societies: International Business Committee, Marketing Club

B.Comm, Marketing, Internatonal Business

Bachelor’S Degree, Bachelor Of Theology, Summa Cum Laude

Activities and Societies: Agora Program for language exchange