I am a determined, passionate and think creatively professional with over 15 years’ experience planning and delivering events. I hold a Master´s degree in Human Resources Management and a Bachelor´s degree in Tourism. I am a wiz at multitasking and juggling multiple events at a time is what I do best, all while maintaining the integrity and budget.I consider myself a fast learner, proactive with a high level of energy and a "can-do" attitude. I also have a great ability to take on several projects at the same time.Consider the following highlights of my qualifications:• Demonstrating expertise in budget management, marketing and promotions, production operations, financial management, and cross-functional team collaboration and leadership;• Supporting the development of strategies to optimize event outcomes as well as to determine time frames, funding limitations, hospitality/transportation, and resource allocation;• Ensured quality standards are maintained and establish work procedures to improve efficiency and effectiveness of assigned operations;• Identified process improvements and provide leadership, motivation, direction, and support to the team.I am now seeking the opportunity to utilize my knowledge and skills in an organizationwhere l can be involved in challenging projects, working and learning with talentedcolleagues.Mobile: +55 11 96334 3223E-mail: michelitati@gmail.com
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Event Operations SupervisorGrupo Flytour May 2018 - Oct 2019São Paulo Area, Brazil• Oversaw the effective handling and appropriate resolution of client servicing – via phone, online and written communication channels – including, but not limited to the following: General account inquiries, payment transactions, final invoice resolution, and sales support;• Ensured quality standards are maintained and establish work procedures to improve efficiency and effectiveness of assigned operations;• Carried out supervisory responsibilities in accordance with best practices; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding employees; and effective conflict resolution;• Responsible for the overall maintenance of catering rooms, kitchens and conference rooms to ensure cleanliness, functionality, and safety;• Ensured compliance with city, state and federal laws, regulations and codes;• Oversaw the planning and implementation of event set-up arrangements for corporate events, ensuring event requests are being handled in an accurate and timely manner;• Hold daily meetings to go over event logs and meeting requests, and maintain team schedule. -
Event Operations CoordinatorCep Transportes Nov 2016 - May 2018São Paulo Area, Brazil• Oversaw the day-to-day operation, managing a team of 8 customer success analysts and senior-level customer success professional;• Assisted in ensuring clients receive a best in class service by ensuring that customer service queries are dealt with in a thorough and efficient manner, with issues resolved in a timely manner;• Ensured the operations are customer-centric, with KPIs that are agreed & owned across the delivery teams;• Provided the team with thought leadership, coaching, conducting one and ones and performance appraisals. Built a strong team through both external hiring and internal talent/skill development;• Maintained and developed a deep understanding of CEP products and industry knowledge to be able to guide your team through difficult customer engagements. -
Event PlannerCwt Meetings & Events Apr 2014 - Nov 2014São Paulo Area, Brazil• Coordination of the full event logistics lifecycle: organized event logistics (venue, hotel, travel, restaurants, catering, transfers);• Collaborated with the marketing team to create effective communications for each event;• Prepared a detailed overview of upcoming events and disseminating pertinent information to all parties involved with the execution;• Managed and coordinated daily event inquiries via phone & email;• Full review of the Event requests: verify if all necessary documents are attached for the successful creation of the event in the system;• Built working relationships with all on-site personnel, particularly facilities and operations;• Maintained and populated calendars for the internal events team. -
Event PlannerAbc & Mtravel Viagens E Turismo Ltda Sep 2013 - Apr 2014São Paulo Area, Brazil• Coordination of the full event logistics lifecycle: organized event logistics (venue, hotel, travel, restaurants, catering, transfers);• Collaborated with the marketing team to create effective communications for each event;• Prepared a detailed overview of upcoming events and disseminating pertinent information to all parties involved with the execution;• Managed and coordinated daily event inquiries via phone & email;• Full review of the Event requests: verify if all necessary documents are attached for the successful creation of the event in the system;• Built working relationships with all on-site personnel, particularly facilities and operations;• Maintained and populated calendars for the internal events team. -
Event AdministratorGrupo Flytour Apr 2008 - Sep 2013São Paulo Area, Brazil• Planned, supervised and executed multiple corporate events;• The main point of contact for clients requesting technical event support;• Cultivated and maintained corporate sector events and meetings, managing private room setups, meals, beverages/snacks, happy hour events, corporate dinners, etc.,• Performed contract negotiations, logistical services, agenda planning, menu selection, amenity choices, and on-site supervision for various corporate meeting events;• Use analytical skills to conduct post-event reporting and ROI analysis to measure the programs for effectiveness;• Communicated, maintained and developed client relationships;• Provided leadership, motivation, direction, and support to my team;• Settled, communicated and maintained timelines and priorities on every project;• Identified process improvements and provide leadership, motivation, direction, and support to the team.
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Event PlannerAlatur Jtb Sep 2007 - Apr 2008São Paulo Area, Brazil• Events organization from the first contact, working as a consulting in order to give support to clients in all the steps (suppliers’ selection, events schedule, time management, ability to solve problems on the spot and final closure of the events);• Budget development and management - developed individual budgets for each event;• Worked directly with clients and partners on planning and execution to ensure that expectations were exceeded; • Conducted pre and post-event planning meetings streamlining and maximizing the productivity of the event planning process;• Developed and maintained solid relationships with vendors and sponsors;• Managed overall planning of special events (including logistics, budget, sponsorship, promotions, and marketing) for corporate clients (pharmaceutical and retail sectors). -
Event PlannerA1 Flytour Dec 2005 - Jun 2007São Paulo Area, Brazil• Events organization from the first contact, working as a consulting in order to give support to clients in all the steps (suppliers’ selection, events schedule, time management, ability to solve problems on the spot and final closure of the events);• Budget development and management - developed individual budgets for each event;• Worked directly with clients and partners on planning and execution to ensure that expectations were exceeded; • Conducted pre and post-event planning meetings streamlining and maximizing the productivity of the event planning process;• Developed and maintained solid relationships with vendors and sponsors;• Managed overall planning of special events (including logistics, budget, sponsorship, promotions, and marketing) for corporate clients (pharmaceutical and retail sectors).
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Event AssistantAsturas, Cluster Turismo Rural Asturias Jun 2000 - Dec 2005São Paulo Area, Brazil• Assisted with event sales, preparing commercial proposals (for F&B, rooms, logistics, and equipment), contracts and negotiation with clients;• Supported the organizing and execution of events;• Maintained records of event aspects, including financial details. Budget planning, tracking, and reporting of individual events including ordering and post-show invoice reconciliation;• Maintained clients’ data and involved in additional ad hoc duties as required.
Micheli Santos Education Details
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Human Resources Management And Services -
Tourism And Travel Services Management
Frequently Asked Questions about Micheli Santos
What is Micheli Santos's role at the current company?
Micheli Santos's current role is Events Planner | Meeting & Events Manager | Marketing Assistant.
What schools did Micheli Santos attend?
Micheli Santos attended Anhanguera Educacional, Instituto Iberoamericana.
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MICHELI SANTOS
Analyst (Substation Protection And Control) At Enel Sp | Administrator | Electrical Engineer | Post-Graduate In Strategic People Management | Sgi Professional.São Paulo, Sp -
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