Driving business growth, optimizing supply chains with additive manufacturing, managing projects, leading change initiatives, and enhancing client relationships through strategic consultancy.Business Development & Project Management:Leading strategic growth initiatives, identifying new business opportunities, and building high-level client relationships.Driving sales efforts and lead generation to achieve revenue targets and expand market presence.Overseeing complex projects, ensuring alignment with strategic objectives, deadlines, and budgets.Implementing advanced project management methodologies to enhance efficiency and success rates.Consultancy in Supply Chain Optimization through Additive Manufacturing:Providing consultancy services to optimize supply chains by implementing additive manufacturing (AM) solutions.Developing analytics platforms for supply chain optimization and conducting data analysis to identify AM opportunities.Collaborating with clients to develop tailored AM solutions, delivering actionable recommendations to improve supply chain processes, and supporting sales efforts through technical expertise.Change Management:Leading change initiatives to ensure successful adoption of new processes and technologies.Developing and implementing strategies to facilitate smooth transitions and minimize disruptions.Providing leadership and support to teams during periods of change.Account Management:Cultivating and managing client relationships to ensure satisfaction and long-term retention.Executing strategies to generate and nurture high-quality leads, contributing to business growth and sales pipeline expansion.

Skilled in technical analysis, defining market strategies and risk management.

In my role as Senior Manager Parts Support at JLG Industries, I successfully led multiple teams to enhance parts pricing, technical support, and analytics. My key responsibilities included:Parts Pricing:Developed and executed strategic pricing models.Managed customer billing rates and special discount requests.Conducted cost analysis to control overall margins.Parts Engineering:Provided 2nd level technical support for internal customers.Supported New Product Development with aftermarket requirements.Conducted competitor parts analysis and redesigned parts processes using Lean/Six Sigma principles.Parts Analytics:Developed and maintained detailed management reports.Provided post-campaign analysis and project support as an SME or facilitator.Major Accomplishments:Grew individual teams, improving response times and parts availability.Introduced a new market-based pricing strategy through advanced software implementation.

Parts Support Manager with a demonstrated history of enhancing team performance and driving strategic initiatives in the aftermarket parts sector. Skilled in pricing strategy, technical support, and analytics, I have successfully led diverse teams to achieve improved response times and parts availability. Known for my ability to implement innovative solutions and optimize processes, I am passionate about leveraging data-driven insights to support business growth and customer satisfaction.Responsibilities:Parts PricingPricing Management: Developed and managed competitive pricing for all aftermarket parts, ensuring market alignment.Margin Control: Controlled overall margins to meet and exceed financial targets.Cost Analysis: Conducted comprehensive cost analyses to inform pricing decisions.Pricing Strategy: Designed and implemented innovative pricing strategies.Customer Billing Rates: Managed customer billing rates to ensure profitability.Special Discount Requests: Evaluated and approved special discount requests to maintain customer satisfaction.Parts EngineeringTechnical Support: Provided second-level technical support for internal customers, enhancing service efficiency.New Product Development: Supported new product development by integrating aftermarket requirements.Competitor Analysis: Conducted technical competitor parts analysis to maintain competitive edge.Process Design: Redesigned parts processes using Lean/Six Sigma methodologies to improve efficiency.Parts AnalyticsManagement Reporting: Developed and maintained comprehensive management reports to support decision-making.Detailed Sales Reports: Created detailed reports for sales managers and marketing teams.Post Campaign Analysis: Conducted post-campaign analyses to measure success and inform future strategies.Project Support: Provided subject matter expertise and facilitated key projects.

• After Sales process development and optimization, based on Six Sigma, Lean• Supporting market development related projects • Technical support for Parts Sales & Marketing• Data analysis, reports (Cognos)• New Product Development-Representative for Service Parts; coordinating parts set up, to ensure >95% availability at launch of new machine or model refinement.• Competitor (parts) research• Parts engineering support for: Sales Coordinators, Forecasting, Sales & Service Organizations and Caterpillar Alliance Group.• Advising major customers, in case of initial in house stock of service parts.

Composed and edited homologation procedures for OEM’s regarding anti theft devices and vehicletrack and trace systems. This in close cooperation with major Dutch insurance companies, vehiclemanufactures and manufacturers of aftermarket anti theft and vehicle track and trace systems.As account manager I was responsible for the strategic plan concerning the utilization of the testlaboratory and supporting the customer throughout all aspects of the homologation process.Major Accomplishments● Defined the Dutch GPS standard for track and trace systems in cars and commercial vehicles.● Optimizing internal processes, increasing the through put (efficiency) of the testing laboratory.

• Technical Product Support, for wholesalers in Australia (Pacific), Middle East and Africa.• Solving major customer (fleet owners) complaints, if required on location.• Reporting field issues to development as soon and detailed as possible.• Organising / presenting technical experience exchanges for service managers.• Responsible for keeping warranty costs low.• Coordinating recalls and service measuresAt Daimler Customer Assistance Centre. • Providing 2nd level support for technical coordinators• Technical trainer; custom build training, train the trainer.• Created functional design of a content database (D.R.I.V.E) which supports 500+ CSR’s.• Providing technical support for Sales & Marketing projects like Smart, Grand Sports Tourer.• Taking care of customer complaints at fairs.