Michell Edwards Email & Phone Number

More than 18 years of experience leading, planning and directing the operation and continuous modernization of centrally operated Service Desk offering a broad range of IT services to ensure effectiveness, integrity, security, connectivity, and operability across geographically dispersed facilities. Demonstrates exceptional customer service oriented skills and the ability to multi-task across multiple disciplines. • Leadership/Team Building • Service Desk Management • Staffing/Resource Leveling• Access Management • Problem Management • Incident Management• Asset Management • Project Management • Metrics Report Management • Service Level Agreement

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  Systems Engineer-It Manager

  Lockheed Martin Information Technology

  Jan 2011 - Present - Crystal City, Virginia

  Manage the full provisioning, engineering, operations and administration of the United States Mint’s current Service Desk Services and IT Management Services including: Help Desk, Change Management, Quality Assurance, End User computing services support, end-user network management and administration, peripherals and Blackberry’s, reporting. Conduct performance management activities including subordinate employee recruitment, selection, training, performance assessments, work assignments, salary recommendations, performance excellence and disciplinary actions.

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  Devry University-Georgia

  Computer Information Systems