Michell Good Email & Phone Number

Tulsa, Ok, Us

Tulsa, Ok

• Successfully developed, documented, implemented and currently execute Samson’s IT Change Management program utilizing best practice processes to ensure quality delivery of IT services as well as achieving SOX compliance• Ensure change requests are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled and consistent manner while minimizing business impact and risk• Create and prepare CAB reports, coordinate and conduct weekly CAB meetings• Track adoption, utilization and change proficiency, benchmarking against industry best practices• Responsible for managing and administering Samson’s IT SOX compliance program, including the ITGC framework and processes to ensure SOX compliance and to meet IT business goals and objectives• Routine internal assessment to verify ITGCs are effective and in compliance with documented ITGC framework• Facilitate IT audits by advising and guiding IT members and business partners through the documented audit process, identifying requirements, communicating deliverables needed, preparing and collecting data (i.e. access reviews, SSAE16 reports), tracking progress and delivering results to meet expectations of external auditors• Create, maintain and update IT Security and Change Management Policies and Procedures• Create, manage, configure network and in-scope application accounts, shares, AD groups & NTFS permissions• Create and/or modify domain group policies, administer Active Directory and manage user provisioning

Tulsa, Ok

• Developed and enforced Help Desk Policies and Procedures to ensure standardization• Developed Help Desk Performance Management Framework and Reporting, increasing productivity and reducing call time• Implemented Help Desk Training Program, increasing user satisfaction• Supervised Help Desk staff and managed all procedures related to the identification, prioritization and resolution of end user requests, including the monitoring, tracking and coordination of Help Desk functions.• Established and enforced service level agreements to establish problem resolution expectations and timeframes• Analyzed performance of Help Desk activities and resolutions, monitored customer surveys, identified problem areas, and devised solutions to enhance quality of service, prevent future problems and ensure optimum performance• Responsible for IT Asset Management

Tulsa, Ok

• Administration and support of Windows 2003-2008 servers• Creation, administration and support of Citrix XenApp Farm• Evaluated, tested, installed and upgraded all server software, working closely with project managers and business units• Managed, maintained, monitored and provided level 3 support for 300+ corporate business applications• Routine hardware/software audits of workstations/servers to ensure compliance with application configuration guidelines• Created/updated workstation images, packaged, tested and deployed custom MSI and RIP packages (Altiris/Wise)• Imported, staged and deployed monthly patches• Designed, created and published quarterly company newsletter• IT Procurement administration

Tulsa, Ok

• Installed, implemented and supported Ultipro payroll system – Project completed early and under budget• Installed, implemented and supported Applicant Tracking module• Installed, implemented and supported Affirmative Action Plan software, saving approximately $5000 annually• Administered and prepared Affirmative Action Plans, annual compensation reports, monthly/quarterly/annual HR reports• Installed and maintained company organization charts• Maintained databases and prepared reports for stock options, AARs and ORRIs• Managed, tracked and documented employee training activities (in-house & external) as well as training requirements• Designed and created HR, Employee Club, Forms, Newsletter, and Samson OnLine Catalog SharePoint sites• Prepared recruiting materials, new hire packets and maintained employee files and the HR filing system.• Designed, created and published quarterly company newsletter• Administered Samson’s Employees Club