• Responsible for the delivery of services and service technology to SGD’s customers. The CSM ensures customer needs and expectations are met and exceeded by constructing partnerships between the customers, product management and the technology organizations. The CSM leads and manages the implementation of these partnerships to ensure positive customer satisfaction.• Responsibilities include:o Ensure positive Customer satisfaction and Customer relationship is managed, by being… Show more • Responsible for the delivery of services and service technology to SGD’s customers. The CSM ensures customer needs and expectations are met and exceeded by constructing partnerships between the customers, product management and the technology organizations. The CSM leads and manages the implementation of these partnerships to ensure positive customer satisfaction.• Responsibilities include:o Ensure positive Customer satisfaction and Customer relationship is managed, by being the advocate between Technology and the Customero Obtains knowledge of the Customers strategy, objectives, business drivers, industry, and competition. o Understand SGD Business Strategy and apply this knowledge to the delivery of services in support of the Customer’s strategyo Understand Customer requirements and identify business opportunitieso Direct technical design/proposal preparation and/or approval for addendum businesso Manage Contract Scope & Commitments o Ensures service quality for service provided by the operations organizationo Provide overall leadership and direction to the technology teams Show less

As a Service Delivery Manager I am responsible for the delivery of services and service technology to NYX's OPS (Open Platform System) customers. The Service Delivery Manager (SDM) ensures Customer needs and expectations are satisfied by constructing partnerships between the Customers, product management and the technology organizations. The SDM manages the implementation of these partnerships to ensure positive Customer satisfaction.Responsibilities include: Ensure… Show more As a Service Delivery Manager I am responsible for the delivery of services and service technology to NYX's OPS (Open Platform System) customers. The Service Delivery Manager (SDM) ensures Customer needs and expectations are satisfied by constructing partnerships between the Customers, product management and the technology organizations. The SDM manages the implementation of these partnerships to ensure positive Customer satisfaction.Responsibilities include: Ensure positive Customer satisfaction and Customer relationship is managed, by being the advocate between Technology and the Customer Obtains knowledge of the Customers strategy, objectives, business drivers, industry, and competition.  Understands NYX Business Strategy and applies this knowledge to the delivery of services in support of the Customers environment Understand Customer requirements and business opportunity Direct technical design/proposal preparation and/or approval for addendum business  Manage Contract Scope & Commitments  Ensures service quality for service provided by the operations organization Provide overall leadership and direction to the technology team Show less

Responsible for the NYX Customer Service department in Stockholm and the Poker Risk department in Gibraltar. These departments offer services 24/7 and are primarily responsible for NYX's customer-facing services, such as Incident Management, Poker Risk and Customer Service for the B2B poker network and for the B2C casino & poker brands.