Michell Stearns Email & Phone Number

Kansas, United States

United States

• Maintain and manage a large territory in Kansas consisting of 264 customer accounts.• Meet and exceed quarterly goals and metrics.• Install IDEXX analyzers and train veterinary teams on sample prep and utilization.• Troubleshoot any issues with IDEXX analyzers and products.• Educate and train veterinary teams on the various IDEXX products (SDMA, 4Dx Snap Tests, Vet Connect Plus, etc.).• Integrate and train teams on various practice management systems (Cornerstone, Avimark, Impromed, EzyVet, Neo, etc.).• Maintain relationships and provide support to customers by working closely with owners, veterinarians, and practice managers.• Work closely with ecosystem to support hospital needs on many different levels.

Wichita, Kansas Area

• Track inventory and reorder hospital supplies, medications, and foods as needed. Track weekly budgets and maintain professional relationships with vendors. • Supervise and assist with daily activities for 7 veterinary technicians. Monitor staff throughout the day, ensure proper procedures and company policies are being followed.• Oversee patient chart auditing for correctness and completeness.• Develop and oversee completion of daily, weekly, and monthly tasks lists.• Mediate interpersonal problems and address concerns.• Perform and complete performance evaluations• Coordinate monthly work schedules, track tardiness and unexcused absences. • Help create new ideas for marketing, promotions, client retention, and improvements for hospital flow.• Maintain a high sales performance by recommending valuable services such as annual lab work and preventative care. • Effectively communicate with Practice Owner, Hospital Manager, and HR Manager and assist with any needs.• Assist with reception and administrative duties. • Perform the tasks and duties of a Registered Veterinary Technician when needed.

• Tracked exam, lab work, and vaccination reminders for all new patients visiting the hospital. • Created appropriate reminders in medical records for patients with chronic illnesses. • Verified client information when creating new accounts. Collected and compared data regarding key indications for revenue. • Contacted lapsing clients regarding past due services. • Tracked preventative medications as well as preventive care packages, and created monthly reports to track clinic results and record hospital growth. • Proficient with Vet Success Inc, Impromed, and Cornerstone management software. • Nursing, husbandry, venipuncture, surgical assistant, scrub nurse, anesthetist, anesthesia nurse, radiologist, and oral hygienist. • Perform various lab test including hematology, chemistry, cytology, urine and fecal testing. Work with veterinary management software to complete detailed medical records. Work closely with veterinarian and receive/fill patient care orders.• Proficient with IDEXX lab machines and VetConnent Plus• Memorize patient care protocols regarding hospital cleanliness and zoonotic disease. Coordinate and understand vaccine protocols and preventative care protocols. • Work closely as a team with clients to educate and help built the human animal bond.

Wichita, Kansas Area

• Managed the daily activities of a 159 unit Section 42 tax credit/Section 8 multi-family housing project. • Marketed vacant apartments, retained and renewed current leases, put together vacancy reports, monthly financial reports, and annual property budgets with healthy obtainable goals. Coordinated work orders from tenants and outside contractors, performed credit reports, background checks and collected financial documentation from low income applicants. • Collected rents, tracked and processed past due accounts, and began eviction process.• Delivered bank daily bank deposits and supervised 3 full time employees.• Experienced with PMAS and RentRoll management software.