Michella Malesani Email & Phone Number

Italy

• Assisted in managing business accounts: Ensured accuracy and efficiency in transaction processing and account maintenance procedures, contributing to smooth financial operations.
• Provided exemplary customer service: Addressed inquiries from business account holders, resolved issues promptly, and delivered tailored solutions to meet their specific needs, enhancing client satisfaction and loyalty.
• Supported account management activities: Facilitated account updates, maintained documentation, and conducted compliance checks to uphold regulatory standards and ensure data integrity.
• Collaborated with cross-functional teams: Worked closely with colleagues from various departments to streamline workflows, optimize operational processes, and elevate the overall customer experience.
• Responded to audit letters and inquiries: Promptly and accurately addressed audit-related correspondence, ensuring compliance with regulatory requirements and internal policies, thus maintaining organizational.

• Assisted in the development and implementation of risk management and compliance programs: Contributed to organizational resilience by actively participating in the creation and execution of strategic risk management.
• Conducted risk assessments and evaluated controls: Ensured alignment with regulatory requirements and industry best practices through meticulous evaluation and analysis of risk factors and control mechanisms.
• Documented and maintained policies and procedures: Supported transparency and consistency in operations by meticulously documenting and updating organizational policies and procedures.
• Monitored and reported compliance with laws and regulations: Proactively addressed potential risks and issues by continuously monitoring adherence to legal and regulatory frameworks, fostering a culture of compliance.
• Prepared reports and presentations on compliance and risk matters: Facilitated informed decision-making and stakeholder communication by preparing comprehensive reports and presentations highlighting compliance status.

• Assessed and managed risks associated with the bank's activities: Ensured compliance with regulatory standards by conducting comprehensive risk assessments and implementing effective risk management strategies.
• Planned and executed audits: Utilized analytical skills and meticulous attention to detail to evaluate controls and compliance measures, ensuring alignment with regulatory requirements and industry standards.
• Provided recommendations for improvement: Contributed to the enhancement of operational efficiency by offering insightful recommendations based on audit findings, fostering continuous improvement within the organization.
• Reported audit results to management and stakeholders: Communicated audit findings effectively and professionally, facilitating informed decision-making and transparency among key stakeholders.
• Monitored the implementation of corrective actions: Ensured timely resolution of identified issues by closely monitoring the implementation of corrective measures, thereby mitigating risks and enhancing overall.

• Provided valuable assistance in directing students: Ensured students received timely and accurate guidance by directing them to appropriate support departments within UWE, facilitating their access to necessary.
• Managed and responded to student communications: Addressed queries and concerns effectively by promptly responding to emails and phone calls from students, enhancing overall student satisfaction and support.
• Facilitated inquiries related to sports and society clubs: Promoted student engagement and participation in extracurricular activities by facilitating inquiries and providing information about sports and society clubs.
• Offered support in student union building operations: Contributed to a positive and welcoming environment for students and staff by assisting in the overall operations of the student union building, ensuring its smooth.

• Initiated and launched a food delivery service amidst the challenges of the COVID-19 pandemic, achieving a milestone of 100 sales per day.
• Leveraged social media platforms including Instagram and Facebook to effectively promote the business, enhancing brand visibility and attracting a wider customer base.

Ecuador

• Managed payroll administration for approximately 100 workers: Demonstrated organizational skills and ensured accuracy in financial transactions by efficiently managing payroll administration for a sizable workforce.
• Demonstrated product knowledge and pricing expertise: Fostered customer satisfaction and encouraged repeat business by providing exemplary service and leveraging expertise in product knowledge and pricing to assist.
• Handled general office duties: Contributed to smooth daily operations by managing general office duties such as supply management, database maintenance, and data entry, ensuring efficient workflow and organizational.
• Prepared and filed the company's tax returns: Ensured compliance with legal obligations and maintained financial integrity by meticulously preparing and filing the company's tax returns, adhering to regulatory.
• Conducted supplier assessments: Optimized cost-efficiency and quality by analyzing pricing structures and product offerings of suppliers, making informed procurement decisions to enhance operational effectiveness and.

International Business, International Business

Relevant Modules: ●Finance: Explored principles of financial management and investment strategies. ●Statistics: Applied statistical.

A-Level Certificate In Business And Law

Relevant Modules: ●Statistics: Explored statistical analysis methods applicable to business decision-making processes. ●Entrepreneurship.