Product Manager• Led a high-performing team as the Product Manager and Owner, spearheading data and reporting initiatives for internal use. Directed and contributed to comprehensive analyses of cycle times, SLAs, workloads, areas of improvement, customer satisfaction, and mobile app inventory in over ten Tableau reports providing valuable insights into our team's story and leading to reduction in cycle times by 27%.• Successfully integrated data sources- Jira, MS Intune, and AppFollows - to develop Tableau dashboards. Employed Python scripts to extract data through APIs, establishing a robust SQL dataset. Integrated reports into WordPress and Sharepoint websites to disseminate to business partners helping to drive up pageviews by over 250% year over year.• Orchestrated all scrum ceremonies, including PI planning, sprint planning, daily scrum, and bi-weekly demos. Created user stories, groomed product backlog, and prioritized stories contributing to overall efficiency.Engagement Manager, Provider Portfolio Manager• Partnered to assess mobile apps for security, UX/UI, code best practices, legal, and HIPAA compliance prior to releases. Demonstrated efficiency in managing approximately 90 engagement intakes annually within my portfolio by meeting SLA response rate objectives at 100%. Achieved a five-star customer satisfaction rate.• Worked closely with mobile app product owners, design, and development teams to prioritize UI/UX improvements for more than ten KP and vendor created mobile apps, ensuring compliance with WCAG and company requirements.• Built relationships with cross-functional stakeholders to solve complex problems and make effective business decisions. • Released apps to TestFlight, Apple App Store, Google Beta, Google Play, and MS Intune.• Drove process improvement through use of data to identify and decrease cycle times by nearly six days .• Published 35+ articles annually on internal website to inform 10,000+ stakeholders of all things mobile.

Contractor to Kaiser-Permanente performing the same functions as Kaiser postion.

Contractor to Indian Health Services- Product manager for two web based applications used to collect diabetes data from over 500 health care centers and performance measures from over 300 grantees. Migrated a legacy system to responsive template format for both applications. Wrote use case and technical specification documentation, test cases, release criteria, and manage timelines.- Using the CrowdCompass framework, created a mobile app for the 2019 Diabetes in Indian Country Conference that was used by more than 70% of attendees. Included input and synchronization of sessions, speakers, and schedules from the online CVENT tool. Nearly all users recommended using it again.- Established Agile development framework for web application development, instituting weekly Sprints for local and remote colleagues of various expertise and backgrounds. - Implemented robust development practices by adding an issue tracking tool (Redmine), version control system (Subversion), weekly technical meetings, product backlogs, and documentation of decisions.- Manage and perform biweekly continuous delivery of the Indian Health Services (IHS), Division of Diabetes (www.ihs.gov/diabetes/ and www.ihs.gov/spdi/) websites.- Conduct recurrent analysis of website traffic using Google Analytics, SiteImprove, and YouTube Analytics to guide short and long term modifications.- Redesign webpages for continuous user experience improvement with input from IHS clinical staff.- Create and present long-term road map for website and web application improvements based on data driven analysis, user interviews, and stakeholder input.

Product Owner- Product owner of a business-to-business iPad app (ApexData) and database systems used by New Mexico Child Youth and Families Department (CYFD) and school based health clinics to gather necessary data and report critical data in a useful manner.- Managed the entire lifecycle of all software products from functional specifications, development, test plans, testing, backlog, deployment, on-site customer training, and feedback session for pilots using Agile principles and three week Sprints. - Delivered a custom online database (https://cc.apexeval.org/) for collecting and reporting data for CYFD by mapping federally mandated questionnaires to a customer useable format. One instance replaced a 56-page form with easy to use data input features. Management and collaboration of team included graphic design for better user experience and development of custom reports based on evaluation and customer needs.- Clearly communicated requirements, written and verbally, to tech team based on senior program evaluator input, client needs, and vision of the company.- Managed a team of remote software developers to ensure on-time and on-cost delivery of software systems.Data Analyst- Designed local and statewide evaluation plans to meet grant/program goals and objectives in collaboration with senior evaluators. Developed surveys, analysis, data visualization, and designed system-generated reports. - Developed reports that present data using data visualization techniques to clearly communicate outcomes, progress, and tell a story.

Water education outreach services including Children's Water Festival and RiverXchange programs.RiverXchange Coordinator http://riverxchange.com/Data Analyst- Developed methodologies to quantify the impact of the Children’s Water Festival and in-class outreach conducted by the Albuquerque Bernalillo County Water Utility Authority (ABCWUA) and RiverXchange programs that were included in annual reports. Created graphs and charts to easily communicate evaluations to funders.RiverXchange Coordinator - Created Wiki pages for students and teachers participating in an innovative program combining a year-long water resources curriculum with classroom partnerships through social networking technology. Forty New Mexico fifth grade classes were partnered with another class in the U.S. or foreign country to share knowledge of their local river.- Analyzed student Wiki entries to quantify the degree to which the curriculum that was taught and understood.Children’s Water Festival Manager http://www.abcwua.org/education/WaterFest.html- Planned, coordinated, evaluated, and reported on the Albuquerque Bernalillo County Children’s Water Festival, which that took place over two days and educated over 1,100 fourth graders regarding the importance of water.

Project Manager- Project manager for a cross-divisional project to converge on a single source code management system, ultimately Subversion, after partnering with CollabNet and driving initial requirements.Software Engineer- Designed a new front-end to the ScanJet installation program resulting in a decrease of support calls, great reviews, and a patent.