· Work with stakeholders to define business and systems requirements for new technology implementations· Lead technical projects from conception through to delivery, including schedule, scope and cost management· Undertook budget forecasting and operational management, including purchasing, reporting, and audits· Develop and implement IT policies and procedures, including those for inter-department efficiencies, customer satisfaction, purchasing, and IT operations· Architect and implement strategies for improvement of service delivery and analytics· Guided critical incidents, including management, prioritization and communication until closed· Proven ability to build and foster critical inter-team communications across all departments· Guided the development, deployment, monitoring, maintenance, upgrade and support of all IT systems

· Manage IT staff, including recruitment, supervision and disciplinary actions· Accountable for production and pre-production change management and application support· Participate in and provide guidance in all management meetings to set team expectations and directions. · Support and maintain IT policies and procedures to ensure the department operates effectively and reliably and meets the appropriate delivery timelines· Define and communicate project milestones and resource allocation to the management team, department leads, support staff, and end-users· Supported the company’s IT infrastructure and end-users in collaboration with a rapidly growing team of IT professionals

· First contact support for incoming support requests to service desk· Use of remote tools and diagnostic utilities· Research solutions through internal and external knowledge bases· Perform hands-on fixes at the desktop level as well as hardware and software repairs