Direct oversight of pest control customer service to ensure proper communication and scheduling of technicians. Answering phones and emails, schedules and confirmation appointments and input Customer data into company systems. Organize workflow and appointment by reading and routing correspondence, collecting customer, service, information, and managing assignments. Manages department scheduled by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel. Completes request by greeting customers in person or on the phone and answering or referring inquiries maintain customer confidence and protects operations by keeping information confidential.

Reservations Agent for the Overnight Team with qualifications such as phone etiquette, customer service, problem solving, skilled typing, organized, development of the team share point page, skilled in Microsoft office, Synxis reservations system, leadership, and assist in training.

• Manage inbound calls in a timely manner while attempting to assist with a resolution of the caller’s tax issue• Leverage communication with customers regarding different tax related matters, while utilizing established business rules• Identify customers’ needs, educate customer, research every issue, and provide solutions and/or alternatives• Build sustainable relationships and engage customers by going the extra mile• Actively documenting discussions of call and leverage internal tools for next level resolution needs• Meet personal/team production metrics and quality targets

I was recently converted from an independent contractor to a full-time employee. I perform duties such as researching and verifying employer information. Processing includes verification of employment and or income and then accurately entering the details into the system. Proofread and completes verification form checks for accuracy, answers phones and performs data entry. My primary responsibilities include interpretation of request from the lender, making outbound calls to employers to obtain information of their employment verification process. Update information in internal system, proofread report and invoice and deliver to the client. Safeguard all data obtain during the course of your employment including all personal identifying information (NPPI). This job requires experience and strong computer skills but the ability to multitask. Excellent verbiage and written communication skills for credit or mortgage experience and knowledge preferable attention to detail understanding the consumer report required. Currently assisting in On the job training.

Contracted to work with corelogic. Converted to full-time employee.

Scanning repair orders and part orders into CDK application, organizing incoming repair orders and part orders for the business day to be scanned into CDK, requires a very detail oriented To reconfirm repair orders are correct, over the repair orders and ensure pricing matches the charges

Contracted to work with Sabre Hospitality. Converted to full-time employee.

Responsible for guest relations , Opera Reservations System, breakfast set-up, setting up financial reports for night audit, bar tend, food service, cleaning / dishwasher.

Quickly progressed from a call center representative to team lead responsible for training and preparing training materials for newly hired agents. Responsible for obtaining data to promote incentives and daily tasks for the group. Daily tasks include scheduling appointments for high class clients, calling clients about their recent experience, and problem solving in tough situations.

I would begin my day walking to cash control getting my bag and counting the money making sure everything was correct. After confirming the total we would be assigned a location in the zoo. When arriving at the location first thing to do is to tidy up your location until the arrival of a manager to open your bag and put the money in your till. Through out the day you will make merchandise transactions and help customer with directions throughout the zoo. At the end of day you would again tidy up the location and prepare to close up the manager will the remove the money from your till into the bag. After I would walk to cash control count my money. The amount must be correct or a supervisor would have to register put you money to make the bag correct.

Customer Service, Cash handling, Register, Stocking products, unloading truck, putting out frieght, and overnight frieght

Developed a great work ethic working multiple jobs that include bussing tables, hosting guests, dishwasher, cashier, bartender, and waitress. While working I was able to have a better understanding of how a restaurant works and what attributes were needed in order to grow.

Assisting teacher in class with computers, data entry, and instruction.