Michelle Ahn Email and Phone Number
New York, NY, US
Michelle Ahn's Location
New York, New York, United States, United States
Michelle Ahn's Contact Details
Michelle Ahn work email
- Valid
- Valid
- Valid
- Valid
Michelle Ahn personal email
n/a
About Michelle Ahn
Experienced Team Lead, Project Manager, and Producer in B2B SaaS and Film/TV with up to 10 years in leading cross-functional teams, project and product management, and customer success. Proven track record in driving customer adoption and generating new revenue streams. A self-starter who is proactive and unafraid to drive new ideas, while still being a diplomatic team leader.
Michelle Ahn Work Experience Details
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Senior Program Manager, Ballpark AppMajor League Baseball (Mlb)New York, Ny, Us -
Senior Vendor Program ManagerMajor League Baseball (Mlb) Jun 2024 - PresentNew York, New York, Us● Develop and implement a robust and efficient process and program standards for screening,approving, and managing third-party integrator requests.● Manage and organize multiple concurrent implementations across various technologies, vendors,and locations● Manage relationships with Certified System Integrators, setting clear expectations and ensuringthat they adhere to established timelines and quality standards.● Maintain relationships with the vendors to ensure compliance with all integration requirementsand business agreements.● Collaborate closely with key stakeholders at all of the 30 Major League Baseball clubs tounderstand their unique needs and act as their champion during implementation● Coordinate with cross-functional MLB internal teams, including but not limited to product owners,engineers, quality assurance, and marketing, to ensure seamless integration of third-partyvendors into the baseball mobile app.● Continuously evaluate and optimize the integration process to minimize bottlenecks, reduceturnaround times, and improve overall efficiency.● Help create and maintain clear, concise product documentation (i.e., requirementsdocumentation, process guidelines).● Lead all aspects of reporting related to vendor solutions to establish baseline requirements and enforce compliance and contractual obligations, which includes maintenance, dashboard visualization, analysis, and compiling insights and recommendations based on data and analytics using provided tools.
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Us Team Lead, Professional ServicesReachdesk Nov 2023 - Jun 2024New York, New York, Us- Manage all US Project Managers (2) within the Professional Services Department.- Create and develop team-wide quarterly goals and OKRs, ensuring the team stays on track and meets or exceeds all targets.- Spearhead and strategize new GMV revenue streams, leading to an additional $1 million+ profit for the company.- Established loyalty incentives and SLA agreements with external vendors to boost company income and standardize processes.- Product developed and managed new features and revenue streams, including Merch Builder and Virtual Events, resulting in a 20% increase in user engagement within the first month of launch and an additional $20k in annual revenue. -
Senior Project ManagerReachdesk Nov 2022 - Nov 2023New York, New York, Us• Present and develop creative direct-mail gifting campaigns/projects for Tier 1 and Tier 2 accounts at a B2B SaaS Series B company.• Scope, plan and execute 35-50 simultaneous projects for clients, including budget, timeline, logistics and risk management.• Created a new income stream for the company worth $100k annually by establishing loyalty incentives with external vendor partners.• Proven success in securing new business, upselling contracts, and retaining at-risk accounts, each valued at a minimum of $35k ARR.• Awarded “Customer Experience MVP” and maintained a 5-star Customer Satisfaction rating from clients.• Lead internal meetings across multiple departments, such as Supply Chain, Customer Success, Support, Sales, Product, and Legal,attended by C-Suite and Executive leadership.• Collaborate with Product on new features and enhancements for Customer Experience, including Merch Builder and Virtual Events.• Act as client’s champion to analyze and understand their needs to drive customer adoption.• Negotiated with external vendor partners to build standard processes and form SLAs.• Shape and develop internal team processes including quarterly OKRs, goals, and RACI matrixes.• Interviewed, trained, and mentored new team members on best practices.
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Project ManagerReachdesk Aug 2021 - Nov 2022New York, New York, Us
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Research Associate Producer At Last Week Tonight With John OliverHbo Jan 2019 - Aug 2021• Pitch, vet, and develop weekly episodes for the Emmy and Peabody Award-winning show that garners millions of views.• Fact-check and review all stages of the script by analyzing data and interviewing experts and key sources.• Act as the key decision maker for cross-functional teams to copyedit and vet all graphics and clips used.• Strategically problem solve and lead team meetings.• Train and onboard new team members.• Stay engaged with current events, affairs and news.• Act as a Korean–English translator.
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Research Assistant At Last Week Tonight With John OliverHbo Apr 2018 - Jan 2019
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Transcriber At Last Week Tonight With John OliverHbo Jul 2017 - Apr 2018
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Last Week Tonight With John Oliver Production InternHbo Jan 2017 - Jun 2017
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Freelance TranscriberFull Frontal With Samantha Bee Mar 2017 - Dec 2018• Transcribed footage from field shoots that met tight deadlines.
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Late Show With Stephen Colbert Production InternCbs Corporation Aug 2016 - Dec 2016New York, Ny, Us• Supported day-to-day activities across digital, production, post, costume, accounting and talent departments. -
Program AssistantNew York University Jan 2014 - Sep 2016New York, Ny, Us -
Production InternDb Goldline Entertainment Llc Jun 2016 - Aug 2016New York, New York, Us• Helped producers develop the American re-make of an award-winning South Korean docu-reality series, "The Return of Superman," to be aired on TLC as "Breaking Dad" through script ideas, research, location scouting, etc. • Acted as the Korean translator to facilitate C-level meetings with executive producers from KBS Entertainment, based in South Korea. -
Pr Intern, Amc And SundancetvAmc Networks Jan 2016 - May 2016New York, Ny, Us• Assisted the SVP and VP of Communications at AMC and SundanceTV by performing administrative tasks.• Assembled EPKs, awards considerations and talent gifts.• Compiled press clips for distribution across all of AMC Networks. -
Casting InternChopped Casting - Notional Jun 2015 - Aug 2015• Assisted casting department for the Food Network's hit show "Chopped" in all administrative tasks.• Actively reached out and scouted potential chefs and candidates to appear on the competition show.
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Office AssistantBerkshire Capital Securities Llc Jun 2015 - Aug 2015New York, Ny, Us -
Sales AssociateUrban Outfitters May 2014 - Aug 2014Philadelpia, Pa, Us
Michelle Ahn Skills
Microsoft Office
Film Production
Photography
Avid Media Composer
Premiere
Organization Skills
Administrative Assistance
Transcribing
Research
35mm
16mm
Violin
Piano
After Effects
Imovie
Harmony
Dragonframe
Iphoto
Windows
Mac Os
Cooking
Salesforce.com
Archival Research
Critical Mention
Clerical Skills
Snapstream
Receptionist Duties
Michelle Ahn Education Details
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New York UniversityFilm And Tv Production
Frequently Asked Questions about Michelle Ahn
What company does Michelle Ahn work for?
Michelle Ahn works for Major League Baseball (Mlb)
What is Michelle Ahn's role at the current company?
Michelle Ahn's current role is Senior Program Manager, Ballpark app.
What is Michelle Ahn's email address?
Michelle Ahn's email address is mi****@****hbo.com
What schools did Michelle Ahn attend?
Michelle Ahn attended New York University.
What skills is Michelle Ahn known for?
Michelle Ahn has skills like Microsoft Office, Film Production, Photography, Avid Media Composer, Premiere, Organization Skills, Administrative Assistance, Transcribing, Research, 35mm, 16mm, Violin.
Who are Michelle Ahn's colleagues?
Michelle Ahn's colleagues are Jovannei Arroyo, Gary Mess, Joe Trezza, Jodi Hewett, Nicholas Benenati, Shawn B., Zach Schrader.
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