• Led the design strategy for 10+ applications in support of clinical trial operations withthree major persona groups: internal users, sponsors, and site users.• Grew a team of 3 product designers to 6 in two years, by creating new roles andcentralizing design team management under my umbrella.• Empowered designers through a strong team culture, while also emphasizing theimportance of building good relationships with their product teams.• Established formative and evaluative research practices to create more data-drivendesign solutions, while encouraging good judgement on when to use fast v. slowtechniques for timely, actionable results.• Co-developed the project governance process with the Head of Product Management, toensure clear problem and hypothesis statements and MVP expectations to provide asolid rationale when meeting with stakeholders and customers.• Facilitated client-facing and internal workshops to create alignment on big picture goalsfor large initiatives before moving into the more detailed ideation and design phases.• Built relationships with leads across IQVIA, in order to develop an empatheticunderstanding of their goals, and create a positive channel for transparency andadvocacy.• Currently leading a strategic initiative to create a unified experience across 10+ products(which were built on with various technologies with unique logins and confusing navigation), so that we can offer a seamless end-to-end clinical trial operation experience for both sponsor and site users.

UX Lead for athenacare | Customer support organization (2015–present)• Co-lead of strategic design project to reimagine the ideal customer experience for both self and assisted help, which drove the Customer Care team roadmap for 2017. • Developed relationships with key stakeholders in the service groups, to ensure alignment between tools and service for the customer experience. • Responsible for the design execution of three scrum teams under this organization, and managing the designers on these teams.UX Lead on Clinicals | EHR product (2012–2015)• Led design initiatives for complex projects such as the ICD-10 transition, Meaningful Use compliance, and ordering workflow improvements.• Managed and mentored designers across multiple areas within Clinicals.

• Improved and enhanced the internal, client and consumer member experiences for their newly revamped community platform, Catalyst. Designed or directed the design for features that included discussion and chat activities, member profile, search results, tagging, instant messaging, and user groups. Collaborated heavily with the product owner and development team on all projects.• Established the practice of user research within the product team by regularly conducting interviews, cognitive walk-throughs, user observations, and usability studies with internal users, client members, and community members both in person and remotely.• Conducted client demos for feedback on implemented features. Met with stakeholders to identify their underlying goals and needs for features, and presented both works in progress and implemented features.• Led design studio and K-J Method workshops to generate ideas and prioritize feature needs. • Increased awareness across business units of the importance of UX, establishing relationships with people at all levels in all areas, particularly in client services.• Scripted, designed and created the member-facing tutorial for Catalyst to ease their transition from the old version to the new version of the software, along with tutorials on more complex, internal-facing features.• Participated in reviews of third party mobile applications for research pilots , and consulted on UX-related standards for internationalization and localization of the product.• Hired and directed contractors for both design and usability testing services.

• Led the user interface design for Timekeeper and Absence Management products, which are part of a complex suite of 20+ applications. • Established usability goals and articulated design concepts to elicit feedback throughout the development process to ensure meeting business, user and technical requirements. • Enforced the visual language and interaction guide best practices for common patterns across the suite, and contributed to the interaction guide itself.• Collaborated closely with stakeholders (which included architects, product managers, and cross functional team members) and development teams alike, and negotiated priorities for usability features.• Initiated a mobile research project with design colleagues to research, design, test and prototype workflows for the iPhone. This prototype was then used to get buy-in for the existing mobile product from senior management, and set the tone of the direction of the mobile experience.• Designed the workflow and interface patterns for the Kronos Mobile application in collaboration with another designer. Designed the visual language, ensuring consistency in branding across products and devices. • Promoted best practices for internationalization and string localization.• Conducted research activities that included contextual inquiries, remote interviews, cognitive walk-throughs and usability studies for various parts of the Workforce Management suite.• Evangelized usability design principles to developers and QA at every opportunity, either through tips in emails, explanation of usability concepts in designs, workshops, presentations, or one-on-one conversations.

• Evaluated and made recommendations for maximizing usability on all projects.• Served as liaison between the Development Team and the Creative Director to communicate technical or creative requirements for the two departments.• Produced layouts in HTML/XHTML and CSS and developed best practices for standards compliance pages.

• Researched design and user requirements through extensive interviews and contextual inquiries for an internal, database driven web application used for monitoring clinical studies within the Partners Healthcare network. • Developed information architecture diagrams, user interface wireframes, and prototypes using Flash.• Designed the look and feel, and implemented the front end pages using HTML/XHTML, CSS and JavaScript technologies.• Conducted design and usability reviews with the primary personas using cognitive walk-throughs and task-based usability studies.

• Collaborated with the instructional designer to develop user interfaces for Flash-based projects. These projects ranged from the development of original learning interactions–such as an annotated video tool–to the adaptation of existing print content for the web.• Designed the Flash templates and built the prototype animations for 100 economics animations developed for Addison Wesley and 78 animations for Allyn & Bacon’s MyPsychLab. • Wrote design documents for animators to maintain consistency across large animation projects.

• Developed a system of design solutions for converting seven high-school level social studies textbooks and six derivatives to online formats for McDougal Littell into a web-based platform. • Designed interfaces for the platform, which included various forms, and course management tools.• Developed the original MetaText corporate identity, including logo design, stationery system, corporate web site, and promotional materials.

• Developed and designed intuitive interfaces for a computer based training program, ActivePlaybook, used by the NY Jets, and its companion interactive scouting program, ActiveScout.• Designed and implemented the corporate web site, logo, stationery system, and print collateral.

• Responsible for the production of foreign language localization for all graphics for the CD-ROM title, Fun with Electronics, produced by the Studio Interactive division of Philips Electronics.