Michelle Alves Email and Phone Number

Advisory consulting in the after-sales operations of Ford dealerships in the states of Sergipe, Alagoas, Pernambuco, and Paraíba. Responsibilities included:- Part sales: establishing targets for purchasing of parts and accessories; daily tracking of performance indicators from the purchasing department; revenue analysis of the operation; fostering the sales development in wholesale, retail, service garage, body shop, and paint.- Resource management: assisting in the dimensioning and layout changes of service garages to improve efficiency; training and instructing co-workers on Ford automotive procedures.- Quality and service: identifying skills gaps for improved customer service offering; implementation of customer focused quality control strategies for effective client management.- Revenue: improving the revenue streams of the dealers through customer retention and new strategies involving Ford Motor Company’s discount policies.

Restraints Product Engineer D&R Engineer Restraints Seat belts - Leading the engineering development along with seat belts suppliers.Working with cost reduction actions for restraints commodities.- Strategic planning and communication of future plans and activities, lead the compilation of team work plans for future model vehicle programs.- Lead quality improvement and cost reduction actions involving design parts under my responsibility, for all Ford manufacturing plants in South America.- Root cause diagnostic, failure mode avoidance and issue resolution, based on Six Sigma methodology.- Prepare and lead engineering milestone approval meetings with senior management, follow-up on meeting minutes.

Vehicle Integration EngineerPerform gateways planning according to Global Process Development System; Lead target setting process, ADV Plan and Technical Reviews; Support requirements analysis, DVP & R tracking and Deviation Process; Support issues from Durability, Drive and Design Verification Tests; Lead Drive Evaluations (R202); Support T&D activities with vehicles optimization and test timing reduction.Responsible for managing 6 employees with 2 new Programs under may responsibility. Main projects: Focus 1.6L Flex Fuel, New Focus 2.0L and New Focus 1.6L and 2.0L Flex Fuel.

Working as process and production engineer (Injection and Extrusion, recycling and molding of polypropylene products) and working on the casting process lead alloys