Michelle Appleton Email & Phone Number

Aurora, Co

• Maintain military personnel records and documents in various HR databases and systems.• Write complex procedural Operating Instructions in many different areas.• Calculate pay for members depending on their history, documents, education level, experience, etc. • Apply Air Force and Department of Defense laws, directives, instructions, procedures and processes to resolve difficult problems and make key decisions.• Ability to apply the appropriate law, rule, or procedure appropriate for the individual case or circumstance.

Greater Denver Area

Centennial, Co

•Provided customer service, project coordinator, technical support, and training to C-suite executives, Human Resource personnel, and individual contributors in the areas of product and software knowledge.• Led training sessions for employees and clients on customized software, products, features, and procedures.•Developed eLearning course by using Captivate software which allowed clients access to training courses 24/7.• Required a high level of product and software knowledge.•Coordinated and managed the life-cycle of onsite programs, product & development requests, and online training.• Primary administrative responsibilities include maintaining detailed records, daily invoicing, track client issues, and relevant changes. • Responded to tier-1 customer service and technical support calls and emails.

Arvada, Co

• The main focus was providing orientation to new employees on policies, procedures, culture, and background information.• Communicated verbally and in writing with all departments to implement ongoing training for present staff. • Worked with the IT department to create new programs and educated employees on the new procedures.