Michelle Archable Email & Phone Number

Wentzville, Missouri, United States

Saint Louis

Multi-Dwelling Unit Relationship Executive/Territory Manager • Responsible for developing and continuing lasting relationships with property management that is conducive to the sales of Charter products and services.• Increases product penetration in designed territories through sales to existing and new individual customers.• Responsible for 80 multi-dwelling complexes and oversees the connection of 16,515 units. • Develop and Implement marketing strategies to increase revenue.• Sell and promote Charter products with focus on video, high-speed internet, and phone services.• Meet and exceeds sales goals as established.• Generate business through established and approved creative methods of lead generation. • Oversee installation and manage quality control of technician.• Responsible to effectively communicate and build consensus across functional areas.• Represents the Company at meetings, social functions, or in the community.• Serves as a guide and mentor for fellow team members.• Generates new leads with targeted businesses through various prospecting activities, including cold calling, canvasing, customer referrals, and partner relationships.• Makes presentations to Property Managers and Owners, and attends meetings and social functions to maintain a high level of visibility for the Company.• Act as primary customer/management point of contact

Saint Louis

• Manage day-to-day operations as Broadband Sales Specialist, handling approximately 35-40 inbound calls per day from customers nationwide.• Assist customers with creating/selling needs based packages and services.• Implement strategic sales plan to increase customer satisfaction.• Facilitate and conduct team meetings periodically to deliver important changes to policies/procedures.• Attend focus groups to provide feedback regarding sales incentives, new marketing opportunities and share best practices to drive performance and revenue.• Act as a mentor for ‘new hire’ classes within the sales department, allowing them to listens/observed expected behaviors and process on call handled.• Keep apprised of products, services and current promotions for Charter Communications, as well as its competitors.• Exceed target goals for the following:o FCR (First Call Resolution), Household Close Rate, Ancillary (additional revenue services), Compliance, Transfer %, and RPC (Revenue sold per call)

Master Of Arts (M.A.), Marketing And Sustainability

Obtain Masters in Marketing Obtain Certificate of Education in Global Sustainability

Master Of Arts (M.A.), Marketing