Network Administrator
Novato, Ca
Meritage Medical Network is a healthcare network representing local physician members, providing health care and administrative benefits for HMO members in Marin, Napa, and Sonoma Counties.Managed the local and remote IT Networks, including infrastructure, project planning and staffing. ● Directed Call Center Operations: Effectively managed call center staff, expertly overseeing escalation issues to ensure seamless customer service and satisfaction.● Enhanced Training Programs: Developed and implemented comprehensive training programs for new staff on software and hardware utilization, enhancing team efficiency and competency.● Led Business Operations: Spearheaded daily operations in marketing, sales, and client relationship management for managed IT services, driving growth and client retention.● Strategic Talent Development: Recruited, hired, mentored, and trained staff across various technical and operational disciplines, including call center operations, routing, and trouble ticket resolution.● Network and Site Management: Oversaw the local computer network and managed IT services for 12 remote medical sites, ensuring reliable and secure operations.● Productivity and Quality Assurance: Conducted thorough evaluations of SAS’s products, including DocuSign, CareBook, and Allscripts, leading to significant improvements in productivity and quality assurance.● Cybersecurity Training: Designed and delivered targeted training content on virus and malware prevention, bolstering workplace cybersecurity and awareness.● Vendor Relationship Management: Skillfully managed and maintained relationships with all vendors, ensuring optimal service delivery and support for organizational needs.