• Managed all day-to-day operations and assignments, including staff scheduling, payroll, and hotel maintenance while reporting directly to the Regional Vice President.• Awarded Top 10 General Managers based on company performance goals.• Directed a team of front desk, maintenance, and housekeeping personnel, training the team in front desk protocol, guest service procedures, and room cleaning, through group and individual training methods.• Conducted performance reviews to ensure compliance with company standard operating procedures (SOPs) and safety compliance regulations, including individual development plans (IDPs) and peer evaluations.• Oversaw a profit and loss (P&L) budget leading sales forecasting, planning, and modeling (FP&M), achieving/exceeding company goals year-over-year (YOY), including EBIDTA goals.• Evaluated sales goals to determine daily rates and capitalize on opportunities for revenue growth.• Created and analyzed balance sheets, including cash and credit transactions to ensure accuracy of records.• Resolved customer service issues and maintained guest experience, achieving high scores on Medallia, a customer satisfaction survey platform, as well as an excellence award from TripAdvisor.• Partnered with a school district to develop a work outreach program to develop technical skills for students with learning disabilities and individualized education plans (IEPs).• Recognized by the US Air Force at the Selfridge Air Force Base (AFB) for excellent community engagement.• Facilitated disciplinary action with staff as necessary to maintain team performance.