Michelle Armatis

Michelle Armatis Email and Phone Number

General Manager @ Comfort Inn and Suites
Romulus, MI, US
Michelle Armatis's Location
Romulus, Michigan, United States, United States
Michelle Armatis's Contact Details

Michelle Armatis work email

Michelle Armatis personal email

n/a
About Michelle Armatis

General Manager with more than 10 years of experience in hospitality operations, hotel maintenance, and guest satisfaction. Dedicated hospitality leader with a proven record of driving new customer service initiatives to generate new business and improve the guest experience. Innovative, customer-focused professional adept at leading strategic planning to increase revenue and streamline operations. Results-driven manager exceeding performance, service, and compliance goals through positive culture-building and process improvements. Dynamic individual, achieving high scores in customer satisfaction and recognized in the industry as a leading hotel management professional.Areas of Expertise:Hospitality ManagementHotel OperationsTraining & DevelopmentGuest Experience & SatisfactionPerformance ReviewsSafety ComplianceB2C RelationshipsProcess ImprovementsStrategic PlanningTechnical Skills:NightVisionOutlookMicrosoft Office

Michelle Armatis's Current Company Details
Comfort Inn and Suites

Comfort Inn And Suites

View
General Manager
Romulus, MI, US
Michelle Armatis Work Experience Details
  • Comfort Inn And Suites
    General Manager
    Comfort Inn And Suites
    Romulus, Mi, Us
  • Laquinta Inn & Suites
    General Manager
    Laquinta Inn & Suites Nov 2016 - Present
    Detroit Metro Airport, Romulus Mi
  • Laquinta Inn & Suites
    General Manager
    Laquinta Inn & Suites Nov 1998 - May 2016
    Greater Detroit Area
    • Managed all day-to-day operations and assignments, including staff scheduling, payroll, and hotel maintenance while reporting directly to the Regional Vice President.• Awarded Top 10 General Managers based on company performance goals.• Directed a team of front desk, maintenance, and housekeeping personnel, training the team in front desk protocol, guest service procedures, and room cleaning, through group and individual training methods.• Conducted performance reviews to ensure compliance with company standard operating procedures (SOPs) and safety compliance regulations, including individual development plans (IDPs) and peer evaluations.• Oversaw a profit and loss (P&L) budget leading sales forecasting, planning, and modeling (FP&M), achieving/exceeding company goals year-over-year (YOY), including EBIDTA goals.• Evaluated sales goals to determine daily rates and capitalize on opportunities for revenue growth.• Created and analyzed balance sheets, including cash and credit transactions to ensure accuracy of records.• Resolved customer service issues and maintained guest experience, achieving high scores on Medallia, a customer satisfaction survey platform, as well as an excellence award from TripAdvisor.• Partnered with a school district to develop a work outreach program to develop technical skills for students with learning disabilities and individualized education plans (IEPs).• Recognized by the US Air Force at the Selfridge Air Force Base (AFB) for excellent community engagement.• Facilitated disciplinary action with staff as necessary to maintain team performance.

Michelle Armatis Skills

Hospitality Management Hospitality Industry Hotel Management Front Office Rooms Division Revenue Analysis Pre Opening Micros Yield Management Property Management Systems Customer Satisfaction Customer Service Nightvision Outlook Microsoft Office Hospitality Operations Hotel Maintenance Guest Satisfaction Customer Service Initiatives New Business Strategic Planning Innovation Operations Performance Goals Training And Development Guest Experience Performance Reviews Safety Compliance B2c Relationships Process Improvements Community Engagement Cross Functional Team Leadership Group Training Individual Training P&l Management Sales Forecasting Fp&m Yoy Goals Ebitda Community Partnerships Disciplinary Action Staff Scheduling Payroll Management Facility Maintenance Business Management

Michelle Armatis Education Details

Frequently Asked Questions about Michelle Armatis

What company does Michelle Armatis work for?

Michelle Armatis works for Comfort Inn And Suites

What is Michelle Armatis's role at the current company?

Michelle Armatis's current role is General Manager.

What is Michelle Armatis's email address?

Michelle Armatis's email address is lq****@****nta.com

What schools did Michelle Armatis attend?

Michelle Armatis attended Eastern Michigan University.

What skills is Michelle Armatis known for?

Michelle Armatis has skills like Hospitality Management, Hospitality Industry, Hotel Management, Front Office, Rooms Division, Revenue Analysis, Pre Opening, Micros, Yield Management, Property Management Systems, Customer Satisfaction, Customer Service.

Not the Michelle Armatis you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.