Michelle Langston Email and Phone Number

• Manages various areas of the recruitment process, including: requisition review, building job postings, creating exam plans, candidate application review, administering examinations, interviewing candidates, certifying applicant lists, and all phases of on-boarding hires.• Interprets and ensures compliance with City collective bargaining contracts, City policies, and state and federal laws. • Provides assistance and advises employees in areas such as Family Medical Leaves, Special Leaves of Absences, tuition reimbursements, Employee Assistant Program referrals, Americans with Disabilities Act requests, and career development.• Assists with analyzing and resolving problem situations; takes or recommends appropriate action to department heads regarding employee issues, progressive discipline, and conflict resolution.• Openly communicates with City officials, bargaining unit members and representatives to ensure collaborative relationships.

• Recruits prospective students via networking, workshops, events, referrals and warm leads.• Counsels students on degree options (Associates, Bachelors, Masters) and career paths.• Interviews prospective applicants about their experience, previous education and skills.• Creates and maintains partnerships with businesses, municipalities, and school systems to allow employees to go to school for a discounted price, while simultaneously creating a working relationship with the organization to promote higher education.

• Designed, organized and successfully launched a new volunteer policy manual and an innovated recruitment process.• Conducted volunteer interviews, reference checks, background checks and orientation. • Interviewed prospective volunteers and choose best departmental placement and determined duties.• Consulted with various departments to identify needs and preferred qualifications of volunteers.

• Supervised team of 6 counselors; organized schedule, conducted morning meetings, appointed daily assignment.• Preseason: assisted with staffing and hiring process.• Handled investigation and resolution of employee, parent and child issues, concerns, and conflicts. • Nurtured a positive working environment. • First level of contact in emergency situations.

• Responded to routine questions and requests for information and referred specific inquiries to appropriate staff members.• Greeted visitors entering the office, determined the nature and purpose of visit, and directed them to appropriate destination.• Contributed in planning and organizing department events, such as Open House, Orientation, and Accepted Student Day.• Maintained sensitive office files and student records.

• Presented menus to patrons and answer questions about menu items, making recommendations upon request.• Trained in problem solving in customer service, providing positive alternatives.• Maximized customer experience through innovative meetings with management and employees, which included service protocol in addition to reviewing, and changing menu items.