Michelle B. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Collaborate with stakeholders and subject matter experts to analyze, design, develop, implement, and evaluate training initiatives. Create innovative instructional materials, curriculum, e-learning, presentations, training manuals, facilitation guides, visual aids, and other media to support learning and development programs. Conduct needs assessments for early projects and evaluate training effectiveness following program rollouts. Use a variety of design tools such as Canva and Articulate 360 suite. Measure learning outcomes through a variety of feedback methods, such as surveying and interviewing, to identify key areas of improvement. As needed, facilitate training programs, including workshops.

Canada

Designed and facilitated training programs. Created, maintained, and updated training media and lesson content. Assessed participants performance through evaluation, assessment, and on-the-job observation. Contributed to the creation of a peer coaching program through needs assessment, program design, delivery, and post-training evaluation.

Facilitated training programs. Assessed participants performance through evaluation, assessment, and on-the-job observation. Created supportive job aids for participants.

Provided coaching, support, and subject matter expertise to operations employees. Reviewed performance through side-by-side assessment, live listening, and audio review. Created individualized action plans in collaboration with peers to help them meet organizational and personal performance targets.

Vancouver, Canada Area

Answered calls for emergency dispatch services. Provided mentorship, coaching, and feedback to new hires.

Victoria, British Columbia, Canada

Worked in a job grant program on behalf of the (former) Ministry of Jobs, Tourism and Skills Training. Assessed applications for eligibility under the Canada-BC Job Grant program. Maintained a strong level of communication with employers and training providers to verify case-specific details and to provide information about the program. Made evaluations of grant applications based on program criteria. Regularly consulted with peers to identify potential areas of improvement within the program. Routinely reviewed work processes and identified areas of operational improvement. Developed a wide variety of documents for correspondence, process flow, tracking, and other daily tasks, including restructuring the Program Operational Manual to reflect new criteria. Conducted user testing within a beta database. Participated in the training and mentoring of new intake clerks.

Timmins, Ontario

Diploma Of Education, Adult And Continuing Education And Teaching

Diploma in Education with a specialization in Adult Education

Primary Care Paramedic

Certificate, Business And Social Skills

High School