Michelle Bednarczyk Email and Phone Number

Responsible for partnering with the business to Achieve Business Excellence (ABX) in Institutional Business.Partnered with executive business sponsors to improve customer value and satisfaction, employee engagement and shareholder value. Enabled effective oversight across the program with the establishment and implementation of an operating model including disciplined governance. Promoted the understanding of Lean/Six Sigma methods to solve operational problems and improve customer experience. Set strategic direction for project teams, coordinated across functional areas and ensured timely delivery of initiatives. Quickly ramped up team with well-rounded, talented staff to reinforce new operating model to support increased demand; created an accelerated recruiting and onboard plan. ​

Responsible for establishment and management of governance in the new start up organization, Consumer Business. Managed strong working relationships and cadence across 15 functional area's in CB, Aetna Core Business, IT organizations as well as multiple vendors. Established a business structure to compliment the technical team to ensure a more cohesive alignment. Leveraged Scaled Agile structure, culture, and iterative development to ensure speed of delivery and cost. Spearheaded an effort to enhance integrated end to end testing between IT and CB Business.

Responsible for the governance of vendor management and migration activity. Collaborated with internal/external constituents to establish and lead the Aetna CVS Program Management Office. Created and executed a governance model to support the new Aetna/Coventry integration, including the establishment of a team, work streams, meeting cadence, tools, status reports, etc. Provided management and leadership support to ensure the successful migration of over 8 million members from Aetna Pharmacy Business to the CVS platform. Assumed lead responsibility to manage the merger of the Aetna/Coventry Pharmacy Integration activity; lead a team that served as chief liaison between internal and external key constituents.

Responsible for managing plans to meet legislative requirements and business objectives for Health Care Reform.Collaborated with the team to build the foundation of the Project Management Office that included building a cross functional team structure, governance processes, tools and communication tools.Analyzed Federal Regulations to begin to size impact and heightened awareness across the organization. Partnered with Teams to help manage start up activities and work across the organization to support enterprise viewpoint on various HCR initiatives. Drove delivery of Phase I Web Portal requirements to/from the Government.

Responsible for meeting TRICARE bid proposals targets from a technical and financial perspective. Established operating model, high performing team and the approach for the OCONUS TRICARE proposal submission and transition management; lead the team through a timely final submission of the final Request For Proposal (RFP).Effectively managed the relationship with Fiscal Intermediary for the OCONUS TRICARE bid including effective leadership for solution development.Leveraged and enhanced internal processes to finalize and deliver the TRICARE Domestic RFP 5 days early.Accountable for preparing the Team for post RFP submission

Responsible for the execution of several program management initiatives for the SSP Portfolio.Defined and implemented cross portfolio governance processes that focused on the management of key interdependencies and issue/risk management across multiple business domains.Collaborated with team members to develop and institute the 2006 SSP Planning Process; managed 88 SSP claim domain project assessments which accounted for $28.2m of the planning budget.Initiated and coordinated enterprise wide information sharing sessions to educate the Information Technology and Business Area's across the company of upcoming SSP Program initiatives.Managed the Plan Sponsor Book of record changes to support new products being offered by Aetna.

Responsible for strategic planning, culture change management and program/project methodology.Assisted in contract negotiations with IBM and Aetna Senior Management including the creation and review of contract exhibits, proposed processes and management of transition activities.Managed the Culture Change and Communications Team which led to various activities to help integrate the concept of co-sourcing into the Aetna culture.Supported 3-year strategic planning activities including creation and communication of departmental road maps.Partnered with external firm to effectively create/roll out the Aetna Project Life-cycle Methodology.

Responsible for various roles within Group Insurance, Long Term Disability (LTD) Department.Created documentation on the standards, training, auditing and reporting of Disability claims; performed audits.Accountable for analyzing and processing LTD, Premium Waiver and Survivor Income Benefit claims.Led quality assurance and testing activities for Group Insurance systems.Developed, and administered processes relating to budgets, annual portfolio planning, resource tracking, change management, project methodology and reporting.