Michelle Biesiadecki Email & Phone Number

Bartlett Il

Oakbrook Il

October 2014 - August 2016: Consumer Relations /Social Media content creationAugust 2016- Current (Contract position)Social Media coordination and content creation, recipe development, photography.

Greater Chicago Area

Responsible for providing positive and effective customer service directly to customers as well as supervising the service provided by 14 stores, national call center and internet sales division in a company with $74 million dollars in sales last year. -Provide positive resolutions to issues arising in day to day business with customers, employees and vendors.-Responsible for preparing reports on open order issues for sales and product marketing departments and assisting in targeting issues to resolve for maximum profitability.-Monitored customer satisfaction feedback and used resulting data in training opportunities for store sales and operations teams.- Addressed all feedback and reviews received through social media. -Responsible for reviewing company procedures and policies used in Sales, Warehouse and Customer Service departments and assisting with implementing changes to improve company processes.-Handle all shipment tracers, lost and damaged claims with shipping companies and truck lines.-Acted as the company representative for online affiliation with Amazon.com, Buy.com, Yelp.Com and the Better Business Bureau. -Support for the direct phones center and internet sales department with call overflow and assist with quotes, order entry and shipping.-Assist with Accounts Receivable/Financial Services department in the day to day order process and with collections.

Liverpool Productions - Designed marketing and advertising materials used for album and concert promotions including full page advertisements and promotional materials. Designed album cover and interior layout for major market release with published credit.Allstates World Cargo - Produced company brochure used in marketing and sales.Time Definite Service - Photography and brochure design used for promotional use in print and website.

Responsible for establishment of working database of 15,000 members and upkeep. Produce regular and on demand reports for the various operating units. Also provide accounts receivable functions for membership and program registration fees. Program responsibilities include all event registrations, resident camp registration, financial assistance requests and summary reporting for all program events.

Responsible for taking in shipments from overseas, tracking progress of all import shipments, breaking down paperwork, and notifying brokers of freight available. Also responsible for customer service needs in the import department. Produced monthly import and export productivity and summary reports.

Majors In Fine Art & History, Minor In Psychology

Photo Editor of Elgin Community College Observer

High School, General College Prep

Education record