Michelle Bishop Henry Email and Phone Number

The Guest Services Associate is be responsible for providing excellent guest service as it pertains to guest registration/checking out of resort. Promptly address guest service needs, provide resort information and area attraction details and directions, maintain unit vacancy inventory, reservations, and room assignments, process guest folios, collect payment, and accurately manage cash receipts.

Accounts payable, payroll, receptionist. Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures. Operate paging/telephone system as required. Answer telephones; determine nature of call and direct caller to appropriate individual or department. Receive request from within the facility and locate personnel through paging system. Receive inquiries and release information in accordance with established policies and procedures. Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc. Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse.) Greet visitors. Direct to appropriate office and/or resident room. Give directions/information to visitors, guests, residents, sales representatives, etc. Offer beverages to visitors waiting for administrative personnel, as appropriate. Monitor presence and location of sale representatives in the facility.Issue and collect identification badges as representatives sign in/out. Ensure guests/visitors abide by existing rules and refuse admission to persons as directed. Report suspicious persons/information to supervisor immediately. Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.) Receive, sort, and distribute mail as directed.Operate copier, office machines, etc., as directed. Operate computer as directed. Order supplies as directed. Assist department directors in administrative matters.

Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met. Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations. Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility. Performs quality assurance (QA) requirements for areas of responsibility. Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests. Become involved in community and/or government affairs. Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service. Leads by example demonstrating self-confidence, energy and enthusiasm. Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis. Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash,and ordering procedures. Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs. Supports team members to ensure their entire workload is completed daily. Assists General Manager with daily guestroom inspections. Performs functions of the General Manager in their absence. Performs other duties as required. All property positions in absence of the General Manager.

Responsibilities include but are not limited to all Front desk procedures. Such as check in, check out, reservations, front office duties, fax, email, ect. guest services and all follow up issues for past guests. Pre- arrival planning ensuring guest satisfaction, member recognition, all shifts including night audit. Training new agents, following up with all area departments efficiency.

Night Audit, front desk associate, reservations, guest services, laundry, guest service satisfaction, training new agents, accounts payable balance all daily revenue, keep track of monthly tax-exempt guests. I am proficient with Fosse and Opera.

Responsibilities include but are not limited to accurately recording all revenue and statistics, balancing revenue reports, auditing guest accounts to ensure that room rates and market codes are correct, posts room and tax to all active guest accounts, organizes front office area by 6:30 a.m., and has a thorough knowledge of emergency procedures.

Responsibilities include but are not limited to accurately recording all revenue and statistics, balancing revenue reports, auditing guest accounts to ensure that room rates and market codes are correct, posts room and tax to all active guest accounts, completes gross revenue reports, organizes front office area by 6:30 a.m., and has a thorough knowledge of emergency procedures.

Travel agent, customer service responsible for making travel arrangements for corporate clients.

Travel reservations, transferred from TRIP.Com customer service for reservations related to air, car and hotel.

Full service travel agency experience as a lead travel agent. Reservations in all areas of travel, customer service, worked with foreign currency, travelers checks ect. and accounting in relation to travel reservations. Retail, as well as trained other agents on the CRS system Worldspan.