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High-energy Sales Director with sound business acumen, natural sales instincts, and strong ethical values in leading, coaching and developing teams to over-achieve sales targets, excel in customer satisfaction and reach new heights of professional development. Throughout my career, I have been proficient in defining the appropriate sales and marketing organization alignment for the demands of the market and potential customers, achieving competency in managing the overall sales process, setting appropriate metrics for sales to funnel management as well as leading the development of domestic sales strategies.Proficient in driving profitable sales through successful implementation of sales strategies, identifying high growth opportunities for the region, and leading high performing sales teams and creating a culture within the sales organization that exemplifies go-to-market creativity, progressive thinking, and customer partnership. I am a high-credited Sales & Marketing leader, proficient in elaborating new and emerging market requirements resulting in the driving of product changes and new product development.I am skilled in developing pricing policies and strategies, including volume discounts and terms and conditions, for high-profile customers and channel partners. Prominent in monitoring cross-functional teams with internal and external partners, including sales, product management, product marketing, corporate marketing, operations, finance, legal, to ensure portfolio and business success.To know more about me, or how I can help your business, contact me at cbcbbarandgrill@gmail.com
Cbcb Bar And Grill
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OwnerCbcb Bar And Grill Sep 2019 - PresentBeavercreek, Ohio, United States
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General ManagerShopsmith Nov 2017 - Sep 2019Dayton, OhioResponsible for business development, client management, inside sales, customer service, inventory management. Accountabilities also include sales increase, cost reduction, business processes alignment, and up-gradate outdated software to current ERP software. Optimize business processes by constructing procedures and processes as well as verify software and determines the parts required for elimination. I am responsible for purchasing, order creation, development of subcontract processes, and vendor RMA processes.I produce documentation for all areas, including accounting, CS, sales, CRM, warehouse, shipping, invoicing, inventory control, and production. Develop training and technical program to coach representatives concerning complicated product of engineering design, new system, and customer service understanding. Procure International purchases; supervises the transition of domestic parts to international; defines at-risk parts, estimates backorder parts, and communications to customers and domestic purchasing. Oversee credit card processing matters for customers; response to customer escalation requests and construct WO for production staff and shipment preparation.Achievements:►Led to a decrease of about 75% of the missing parts and can ship a majority of parts within days of receiving an order vs. three months.►Resolved the backlog of parts by designing a backorder program and highlighted out-of-stock parts responsible for holding up the creation of an order ►Reduced a significant percentage of missing parts and facilitated the shipping of majority of parts within days of receiving an order. ►Transformed the CS organization to a sales opportunity organization; increased CS sales by 20% year-over-year growth. -
Director Of Customer ServiceDayton Lamina May 2014 - Nov 2017Dayton Area, OhioDeveloped and maintained relationships with sales, operations, and clients to allow for continuous communications, issue avoidance, and resolution. Analyzing and evaluating research and data, generated actionable insights, and created presentations to understand, quantify, and respond to trends, issues, and opportunities impacting customer experience.Safeguarded adherence to QMS documentation and validation by directing training initiatives and improving all JDE processes, including standardized processes and procedures. Recognized targets, assigned tasks, constructed schedules, tracked activities, solved matters, and met deadlines by developing an effective vision for the new organization.I implemented single point-of-contact for customers calling Anchor Lamina and Dayton Progress by reallocating Customer Service Representative territories. Redesigned operations and realigned staff in Dayton, North Carolina, and Michigan; utilized SharePoint for creating a process to transition to online VOC (customer complaint) system in conjunction with the ISO 9001 system.Achievements:►Upgraded JDE 8.0 to JDE 9.2 and developed user procedures for JDE 9.2.►Updated technology by replacing AS400 with JDE 8.0 at the Anchor Lamina facilities.►Merged customer service and data entry functions of 2 separate companies, Dayton Progress and Anchor Lamina, into one business..
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Director Of Sales & Sales OperationsLegrand Data Communications 1998 - 2014Moraine OhGrowth Path: Account Manager/Sales Supervisor ► Account Manager►Sales Manager, Reseller Sales►Director of Sales & Sales Operations Engaged in the management of reseller, OEM, sales, and operations departments as well as recognition and capitalization of market expansion, go-to-market strategies for vertical customer segments. Generated maximum revenue from specific segments of the client base by executing programs and identifying high-potential accounts; enabled training in SAP, product, marketing, sales, process, procedures, and sales performance.Managed a sales team of 7 members for revenue production; constructed first-ever key account program; developed sales enablement training to ensure sales methodology is incorporated into daily workflows. She monitored sales processes including planning, forecasting, and pipeline management, discount approvals, deal desk, product launch coordination, KPI management, and win/loss programs. Additionally, she created and maintained documentation of sales processes, policies, and relevant sales training materials and assisted with on-boarding new sales talent.Achievements:►Drove double-digit revenue growth of $50M market by maintaining a 90% customer retention rate.►Produced over 5% of better-than-expected margin.►Gained reseller revenue of $20M with a 62% profit margin and OEM of $10M with 50% profit while overall company profits were around 35%.►Increased effectiveness of sales reps by 200%.►Achieved 45% YOY growth two consecutive years.►Generated ~$15K per month by Initiated talent succession program with reactivation component.►Received 94% of employee satisfaction score on Great Places to Work Survey.
Michelle Brad Skills
Michelle Brad Education Details
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Marketing
Frequently Asked Questions about Michelle Brad
What company does Michelle Brad work for?
Michelle Brad works for Cbcb Bar And Grill
What is Michelle Brad's role at the current company?
Michelle Brad's current role is owner at cbcb bar and grill.
What is Michelle Brad's email address?
Michelle Brad's email address is mi****@****ith.com
What is Michelle Brad's direct phone number?
Michelle Brad's direct phone number is +193747*****
What schools did Michelle Brad attend?
Michelle Brad attended Wright State University.
What are some of Michelle Brad's interests?
Michelle Brad has interest in Children, Education.
What skills is Michelle Brad known for?
Michelle Brad has skills like Sales Management, Sales Operations, Account Management, Leadership, Sales, Direct Sales, Sales Process, New Business Development, Strategy, Sales Presentations, Solution Selling, Management.
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Michelle B.
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2frontiernet.net, cvmedpc.com -
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