Responsible for financial reporting to Group management accounts team, aged debtor, IBA including payments to insurers and collecting payments from sub-brokers. Coaching and mentoring team in accounts and administration.Management and development of the administration team, overseeing processes and procedures. Creating performance indicators, reviewing processes continually to ensure changes are compliant and improving. Providing feedback, one to ones, reviewing employee… Show more Responsible for financial reporting to Group management accounts team, aged debtor, IBA including payments to insurers and collecting payments from sub-brokers. Coaching and mentoring team in accounts and administration.Management and development of the administration team, overseeing processes and procedures. Creating performance indicators, reviewing processes continually to ensure changes are compliant and improving. Providing feedback, one to ones, reviewing employee matters.Oversight of complaints, GDPR & DSR champion, vulnerable customers champion, any customer experience focused activity, systems catalogue, composition of the customer journey pack, facilities including health and safety, office supplies. Show less

Accounts & Office Coordinator for a Specialist Motorsport Insurance Broker. Duties include;Daily banking including CASS 5 client monies reconciliation. Including a Euro, Australian and US dollar bank accounts.Handling underwriter payments and broker accounts.Managing the purchase ledger in Sage 50 for the office.Credit control.Profit and Loss monthly journals.Maintaining the Terms of Business Agreement register, communicating with sub brokers and liasing with the… Show more Accounts & Office Coordinator for a Specialist Motorsport Insurance Broker. Duties include;Daily banking including CASS 5 client monies reconciliation. Including a Euro, Australian and US dollar bank accounts.Handling underwriter payments and broker accounts.Managing the purchase ledger in Sage 50 for the office.Credit control.Profit and Loss monthly journals.Maintaining the Terms of Business Agreement register, communicating with sub brokers and liasing with the legal department.Daily and monthly financial reports.Annual leave and absence recording, liasing with the group HR department.Managing facilities including health and safety for the office. Show less

Personal Assistant to the Planning and Performance Director.Duties included;Diary ManagementTaking of meeting minutes.Full secretarial support.Organinsing of meetings and events including catering, inviting attendees, delegate registration, arranging agendas, minute taking.Issuing funding letters to education and training providers.

Personal Assistant to the Call Centre Manager and Secured Loans Manager.Duties included;Completing all payroll information for head office each month.Collating all Personnel information and updating staff files, including input in to Sage personnel.Producing financial and target driven reports for the company directors.Assisting customer services department when busy, creating and loading canvasser's scripts and loading data for calls.Set up all reports and office… Show more Personal Assistant to the Call Centre Manager and Secured Loans Manager.Duties included;Completing all payroll information for head office each month.Collating all Personnel information and updating staff files, including input in to Sage personnel.Producing financial and target driven reports for the company directors.Assisting customer services department when busy, creating and loading canvasser's scripts and loading data for calls.Set up all reports and office procedures including a staff handbook and contracts. Show less

Duty Manager

Reception & Reservations Manager, including weekly duty manager shifts.Handling all group reservation enquiries, ensuring their stay meets expectations.Sales ledger, banking reconciliation, weekly financial reports.Preparing budgets for the hotel based on the group mission statements and department objectives.

Started as waiting staff, working way up to banqueting supervisor.Transferred to reception for new challenge, promoted to Head Receptionist which included 6 months of Night Manager duties and duty manager shifts.Produced and implemented training guide for front office systems.Daily financial reports.