• Executive Support, manage IT relationship of VIP issues to ensure satisfaction and understanding • Ensure VIP users mobile devices, peripherals; applications and their other assigned devices are consistently working optimally. • Highly knowledgeable in Better Cloud, Okta Verify, Microsoft Office 365 Okta verification platform, JamF, Active directory, and Adobe Admin• Supported Lucidchart, Monday.com, Front, FullStory • Proficient in troubleshooting Windows PC, Microsoft applications as well as Mac OS, Jamf Pro, Jira ticketing system, zoom, G-suite and Google Apps, Confluence, Slack, Attlassian Cloud, Zoom• Support AV issues regarding zoom usage in conference rooms • Support wifi connectivity issues in office and remotely as well as printer connection issues • Google suite + Google admin knowledge in managing devices, groups policies and applications• Work closely with executive assistants to make sure the exec’s IT needs are all addressed in a timely manner• Establish trust and maintain confidentiality with executives in our legal department

• Supporting our team across six cities throughout the United States and the UK. • Setup, deploy, maintain, and update laptop computers. Mapping drives and installing software for our clients. • Proficient troubleshooting Windows PC, the Active directory/ domain controllers management. Microsoft applications as well as Mac OS, iManage, Vmware horizon client, Jamf Pro, Ivanti Heat Solutions, Cisco Webex Teams, and Webex meetings• Troubleshoot a wide variety of networking, software, and hardware issues across the windows, OS X, and mobile platforms• ASCAP is a Gsuite company as an admin I manage their accounts, create groups as needed as well as manage their applications.• Investigate root cause of locked active directory accounts using AD Admin tools.• Log all incidents in ivanti Heat software and forward other service requests to other departments. • Maintain confidentiality when assisting our legal department with applications such as iManage while providing executive support to our directors, managers and clientele. • Analyze, diagnose, and resolve VPN, networking, and web browser issues across multiple platforms• Provide hands on support to business critical end-users on the Mac OS and Windows platforms. During COVID-19 this has all changed to virtual support via Webex. • Handle IT support requests via our HEAT ticketing system while troubleshooting incidents and fulfilling requests in accordance with established departmental standards.• Deploy, configure, and trouble shoot end user computing devices including laptops, desktops, and printers.• Install, configure, and troubleshoot supported operating systems and applications including Endpoint Security VPN Software, RSA Security Software, VMware Horizon, Microsoft Office, Adobe Creative Suite, and iManage.• Independently managed projects to deploy and set up laptops to those working remotely during COVID-19. This included shipping out any necessary equipment to entire departments across the country.

• Apple certified mac technician; skilled in the use of Apple hardware and software.• Received training on new operating systems upon release of upgraded software and devices. • Document customer issues in system applications to properly record device problem history.• Troubleshoot software and hardware issues on all iOS devices such as phones, tablets, and computers.• Educated customers on the use of consumer and professional applications based on their needs.• Provided superior customer service to over 30 customers a day, with an average satisfaction rating of 9.5 out of 10 for 7 consecutive months.• Trained and mentored 50+ new employees in helping them understand their responsibilities.• Focused on improving customer service by working with a dedicated team to improve the customer experience.

• Organize stock items, showroom racks, trade closet, and stock items at Headquarters • Managed and Maintained collection items for stylist• First learned how to communicate and provide feedback in a corporate setting