Responsibilities• Oversee 15 employees• Oversee all HR functions-hiring, terminations, performance management, reviews, coaching, training• Oversees Shipping and Receiving Departments• Ensure the Counter Sales team is assisting customers and resolving their concerns• Assists the Factory Returns employee with decisions regarding customer returns, freight charges and handling charges Communication with the purchasing department on shortages and overages• Manages the inventory processes with the Inventory Control Employee• Partakes in Senior Leadership meetings Achievements • Increased shipping accuracy from 87% to 98% through double check processes• Doubled company handling charges each month by empowering team to make the right decisions• Created new job roles to increase warehouse efficiency (Job Hold Co-coordinator, Inventory Control, Returns)• Reconfigured warehouse to maximize space and create better efficiency• Reinstated company Joint Health and Safety Committee- passed all Work Safe BC inspections• Created new job expectations and descriptions to ensure a more cohesive working environment

Responsibilities• Oversaw 250 employees• Worked with HR Manager with functions including- hiring, terminations, review processes, coaching, training, performance management• Assisted in managing a 70 million dollar store annually • Managed the Back end operationso Receiving team- received in between 300-480 pallets of freight per nighto Freight team- ensured all freight received was placed and ready for customers next dayo Pack down team- ensured overheads were organized and product was accessible on shelfo Inventory team- 2 employee’s cycle counting product every day• Managed the Front end operationso Cashiers- ensured cashiers were exceeding customer service metricso Vault Team- all money related processeso Special Services- facilitated customer serviceo Installs Department- ensured customers’ orders were being facilitated in a timely mannero Tool Rental/Pro Desk- ensured customer and operational metrics were hit• Other responsibilities included o Working with District safety officer to ensure complianceo Working with District Asset Protection Manager regarding internal/external thefts issueso Working with District Operations Managero P&L management o New store set upso Oversaw year-end inventory countso Worked with the Merchandising Execution TeamAchievements• Achieving the highest asset protection audit scores in district every quarter- 98%-100% • Exceeded all quarterly Health and Safety audits with an average score of 97%• Selected as a test store by District Operations Manager to test new operational processes• Participated with the stores highest sales achievements-# 2 store in Canada• Mentored other Operations Managers in District• Oversaw District Operations Calls and concerns in the absence of District Operations Manager