Michelle Buffa Email & Phone Number

Jersey City

New Rochelle, New York

•Assisted new and existing clients with their questions and or concerns•Perform filing, data management, drafting and editing short office memos•Controlled a high volume of incoming calls and directed calls to appropriate department or person•Utilized Outlook calendar to set up appointments, bid deadlines and meetings•Produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmittal text, data, and graphics•Generate revenues by documenting and inputting billable time and reimbursable expenses; preparing invoices; tracking payments; and facilitating collection calls and follow up•Performed accounts Payable and Receivable duties as required; prepare invoices for payments and attach to purchase orders •Interact professionally with all levels of staff and maintain the highest level of confidentiality•Completed all duties including special projects with high level of proficiency and according to time frame set forth•Open and distribute incoming mail and other material and coordinate the flow of information internally and with other departments and organizations •Administered office supply orders, distributed incoming mail, filed, copied, faxed, scanned, and emailed •Responsible for generating timely reports and analyses for use by management

Elmsford, New York

•Took high volume calls and provided technical support for fitness equipment, travel and gift items alike•Provided outstanding customer service•Placed orders for customers •Served as first point of customer contact in person and via telephone•Performed all administrative duties as required•Received and checked packages •Greeted clients, operated paging system and switchboard•Performed all receptionist duties as required

Old Saybrook, Connecticut

•Took high volume calls for both national and international clientele•Placed orders and processed payments•Handle and resolve customer complaints •Provide customers with product and service information•Complete call logs and present call reports to management teams•Handle and resolve issues with florists as well as provide additional monies as needed •Responsible for the training of new call center staff

Aiea, Hawaii

•Contracted by the state to ensure participants were meeting requirements to guarantee their assistance was granted every month •Worked with clients to educate them on state guidelines and requirements for participation •Input documentation for participants into the state system•Performed all administrative duties as required

White Plains, New York

•Responsible for Human Resources related functions such as conducting new hire orientation, benefits enrollment, and reference checking •Processed time sheets and payroll. •Maintained personnel records according to federal compliance standards to track history, promotions, salary, and paid time off•Provided information to employees on personnel policiesand procedures •Identified qualified employees through screening, recruiting, and interviewing to create a sufficient inventory to meet client demand•Negotiated with clients and priced accordingly to ensure cost effective and high quality results •Responsible for satisfying administrative, financial, and light industrial orders in the Westchester County market