Michelle Bundy Email & Phone Number

Mclean, Virginia, United States

Specialized in leading and delivering on change. Focused on large scale, strategic transformations in the financial services industry.

Mclean, Virginia

Executive leader - Steered Mortgage project management office within a fast growing and transforming federal credit union. Stood up the organization from ground zero and quickly engaged to manage the strategic project portfolio. Collaborated with senior executive leadership to align execution with business results. C-suite level communications and reporting.• Execution – aligned strategic program implementations to support the business growth of 1,232% and $5.5B mortgage originations during first 2 years. Key apps: Encompass, Tavant FinX, Black Knight MSP, Optimal Blue, Velocify.• Transformation – collaborated with senior leaders and enterprise teams to create digital business processes and customer experiences. Reduced time to take a loan submission by 55%; Contextualize customer experience with personalized data.• Strategy – led development of strategic change roadmap, communications, and engagement with senior enterprise leaders. Managed funding and administration of project governance and funding.

Mclean, Va

Providing a wide range of strategic program, project and change management consulting results for the senior executives of PenFed's Mortgage team. Lead the build of a team to manage strategic initiatives and project services.

Mclean, Virginia

Led a team overseeing $550M+ project portfolio governance, investment framework, and provide independent assurance of top corporate programs. Developed strategies and drove organizational change to modernize the project management ecosystem. Provided c-suite level executives, Board of Directors, and regulators strategic insights on the portfolio health. • Portfolio Management - Implemented an enterprise-wide project investment management framework and standards. Partnered and collaborated with executive management across the company. • Transformation – Led transformation efforts to simplify and accelerate project funding and governance. Collaborated across the company to reduce bureaucracy and allow project teams to begin work faster. Introduced new policies & standards associated with selecting, controlling, and monitoring programs.• Training & Development – Established enterprise communities of practice that engaged executive sponsors and project teams by provided training and development across; grew membership to 1000+ in 2 years.• Change Management – Led a company-wide effort to strengthen change management capabilities and methods; sponsored the Prosci change management method through training and workshops • Risk Management – Managed risks & controls framework related to portfolio and project operational risk.

Built and led the Office of the Head of Single-Family Operations including strategic planning, business analysis, communications, operational risk, and vendor management.• Business Continuity – Steered cross-functional team that revamped and integrated the business continuity program for the $1.7 T single-family guarantee portfolio.• Reduced manual business management processes by 70% and realized a significant level of process improvement and efficiency by introducing automation and collaboration tools. • Collaborated with sales teams on strategic efforts to increase customer NPS by 50%.

• Worked with a 1,500-lender customer base; customized support for the top tier customer segment that includes a significant number of the top banks and mortgage companies within the country • Led the Loan Prospector and Selling System integration teams • Led the operational Customer Advisory Board programs to collaborate with customers on their needs, challenges, and to gather feedback on the direction of technology and operations

• Increased sales by 150% in 1st year and sustained production levels. • Received multiple company awards: Leadership Award winner. Impact Award winner. Premier Achievement Award winner.

Ba, Business Management

Lean Portfolio Management

Executive Education

Leadership Development

Executive Education, Leadership And Strategic Impact