Michelle Bundy Email & Phone Number

Mclean, Virginia, United States

Specialized in leading and delivering on change. Focused on large scale, strategic transformations in the financial services industry.

Mclean, Virginia

• Executive leader - Steered Mortgage project management office within a fast growing and transforming federal credit union. Stood up the organization from ground zero and quickly engaged to manage the strategic project.
• Execution – aligned strategic program implementations to support the business growth of 1,232% and $5.5B mortgage originations during first 2 years. Key apps: Encompass, Tavant FinX, Black Knight MSP, Optimal Blue.
• Transformation – collaborated with senior leaders and enterprise teams to create digital business processes and customer experiences. Reduced time to take a loan submission by 55%; Contextualize customer experience.
• Strategy – led development of strategic change roadmap, communications, and engagement with senior enterprise leaders. Managed funding and administration of project governance and funding.

Mclean, VA

Providing a wide range of strategic program, project and change management consulting results for the senior executives of PenFed's Mortgage team. Lead the build of a team to manage strategic initiatives and project services.

Mclean, Virginia

• Led a team overseeing $550M+ project portfolio governance, investment framework, and provide independent assurance of top corporate programs. Developed strategies and drove organizational change to modernize the.
• Portfolio Management - Implemented an enterprise-wide project investment management framework and standards. Partnered and collaborated with executive management across the company.
• Transformation – Led transformation efforts to simplify and accelerate project funding and governance. Collaborated across the company to reduce bureaucracy and allow project teams to begin work faster. Introduced new.
• Training & Development – Established enterprise communities of practice that engaged executive sponsors and project teams by provided training and development across; grew membership to 1000+ in 2 years.
• Change Management – Led a company-wide effort to strengthen change management capabilities and methods; sponsored the Prosci change management method through training and workshops
• Risk Management – Managed risks & controls framework related to portfolio and project operational risk.

• Built and led the Office of the Head of Single-Family Operations including strategic planning, business analysis, communications, operational risk, and vendor management.
• Business Continuity – Steered cross-functional team that revamped and integrated the business continuity program for the $1.7 T single-family guarantee portfolio.
• Reduced manual business management processes by 70% and realized a significant level of process improvement and efficiency by introducing automation and collaboration tools.
• Collaborated with sales teams on strategic efforts to increase customer NPS by 50%.

• Worked with a 1,500-lender customer base; customized support for the top tier customer segment that includes a significant number of the top banks and mortgage companies within the country
• Led the Loan Prospector and Selling System integration teams
• Led the operational Customer Advisory Board programs to collaborate with customers on their needs, challenges, and to gather feedback on the direction of technology and operations

• Increased sales by 150% in 1st year and sustained production levels.
• Received multiple company awards: Leadership Award winner. Impact Award winner. Premier Achievement Award winner.

Ba, Business Management

Lean Portfolio Management

Executive Education

Leadership Development

Executive Education, Leadership And Strategic Impact