Michelle Burns Email and Phone Number

In my current position I am responsible for managing the Natural and Organic Dairy commodity. I also manage three other Category Managers.

November 2011 – CurrentManage 10 employees with performance reviews, training, standards, and check sheets. Manage inventory, ordering and marketing for the café.➢ Increased trip advisor rating to #1 out of 57 Auburn AL restaurants Oct 2012➢ Implemented new iPad Point of Sale, for cost savings of $6,000 per year for credit card transactions. ➢ Manage restaurant refurbishments, new floor, ceiling, painting, designed new coffee and espresso station➢ Develop new recipes with employees and customers feedback➢ Cost analysis of all menu items for pricing ➢ Improved kitchen equipment layout for increase efficiency and flow to reduce customer wait time➢ Managed labor costs for maximum profit.

Managed a retail grocery store, performing tasks such as financial report analysis to determine areas of opportunity to increase sales and minimize waste, motivated and coached employees to perform tasks up to standard and reviewed billing reports to ensure accuracy.➢ Completed Kroger Store Management Training Program in 3 months, which included a deep dive into each department in the retail store operation.➢ Won an award for excellence as a result of my performance during a crisis situation.➢ Resolved employee disputes and boosted the morale of employees in my store.➢ Helped roll out a “Key Retailing” corporate initiative in my store, which improved store processes and minimized waste.

Performed tasks such as analyzing dunnhumby customer data to determine purchasing behavior, vendor negotiations, product selection, contract compliance and merchandising. ➢ Successfully managed the Slim Fast recall in December 2009 by reaching out to the Private Label supplier and instructing them to bulk up inventory for Kroger so that we would have enough product to give our customers an alternative to Slim Fast on the shelf. In addition, an emergency POG update was done to fill the holes at the shelf. The results were phenomenal corporate brand growth, maintaining category sales and increasing market share.➢ Successfully managed all of the J&J recalls in the Analgesics and Upper Respiratory categories by instructing stores to sort thru product and place good lot numbers back on the shelf. This plays into the Customer 1st Strategy and allowed Kroger to stay in business on products that meant the most to customers. In addition, I reached out to the supplier community, asking them to develop and bring to market similar products to the items that had been recalled by J&J to give our customers an alternative. I continued to work with procurement on shipping issues and implemented POG updates when needed to fill holes on the shelf. Kroger’s market share in these categories grew as a result after the Tylenol recall.➢ Oral Care Reset 2010 – I implemented two tests in different Kroger markets to learn what our customers wanted to see in the Oral Care category. Customer intercepts were done and dunnhumby analysis was used to determine the success of the tests. The test with the best result was implemented corporate-wide in Period 9, 2010. Results in the first year after POG implementation were strong with sales numbers up double digits every week. Total sales increase vs. prior year exceeded $12MM during the first year after the reset.

Managed the procurement of seasonal general merchandise and health and beauty care items. ➢ Implemented new procurement method of staging seasonal product in order to deliver product to stores when they needed to maximize sales.➢ Chosen for a special project to determine the feasibility of shelf-ready packaging in the Health and Beauty Care Department.

Managed and analyzed a large variety of financial reports. I performed a cost analysis on a number of products managed by my department and incorporated customer data to determine the correct retail for our customers. I also analyzed customer data to determine buying behavior.

Managed certain aspects of the 401(k) and retirement plans for the Company. Consulted plan participants regarding their benefit options.