Michelle C

Michelle C Email and Phone Number

Undergrad with 7 years Customer Service experience @ Potens_UK
birkenhead, wirral, united kingdom
Michelle C's Location
Manchester, England, United Kingdom, United Kingdom
About Michelle C

Your Technologically Adept Social Care Specialist 🎶Hey there, I'm Michelle, a passionate advocate for weaving technology, social care expertise, and a musical background into a seamless tapestry of impact. With a degree in music, my journey extends beyond the notes – it's about harmonizing compassion, innovation, and artistic expression.In the realm of social care, I leverage technology not just as a tool but as a catalyst for positive change. My technical proficiency enhances the efficiency and reach of social care services, ensuring a holistic and responsive approach to individual needs.My musical background adds a distinctive layer to my practice. Rooted in the language of emotions, it enables me to understand and connect with people on a profound level. Whether I'm crafting therapeutic programs, using technology for outreach, or engaging communities, my musical edge allows for creative and tailored interventions.From designing inclusive initiatives to fostering community well-being, I navigate the intersection of technology, social care, and musical expression with finesse. It's not just about the solutions; it's about creating a symphony of positive impact in the lives I touch.Join me in redefining what it means to be a social care specialist – one who embraces technology and music as powerful tools in the journey of compassionate service. 🚀🎵 #TechSocialCare #MusicalAdvocate #CompassionateInnovation

Michelle C's Current Company Details
Potens_UK

Potens_Uk

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Undergrad with 7 years Customer Service experience
birkenhead, wirral, united kingdom
Website:
potens-uk.com
Employees:
132
Michelle C Work Experience Details
  • Potens_Uk
    Support Worker
    Potens_Uk Nov 2023 - Present
    Manchester, England, United Kingdom
    Support Worker for Adults and Elderly with Autism and Learning Disabilities: Empowering Lives through Compassionate Care 🌼Personalized Support:Delivering personalized care that respects the individuality of each person under my guidance. Tailoring my approach to accommodate specific needs, preferences, and abilities, I strive to create an environment that fosters independence,Compassionate Companionship:I aim to cultivate a sense of connection and trust by engaging in meaningful interactions and activities, promoting a positive and supportive atmosphere.Skill Development:Empowering individuals to develop and enhance their skills is at the heart of my role. Adapting and implementing activities that encourage learning, creativity, and personal growth, fostering a sense of achievement and self-esteem.Health and Well-being:Monitoring the well-being of those in my care to ensure comprehensive support. This includes assisting with daily living activities, medication management, and promoting a healthy lifestyle.Advocacy and Inclusivity:Ensuring that individuals with autism and learning disabilities are fully included in community life. Whether participating in social events or accessing local resources, I strive to break down barriers and promote inclusivity.Continuous Learning and Adaptability:In this dynamic field, I am committed to staying informed about the latest developments in autism and learning disabilities care. This enables me to adapt my approach, incorporating evidence-based practices and innovative strategies to provide the highest support standard.Impact:Being a Support Worker for adults and elderly individuals with autism and learning disabilities is more than a profession—it's a commitment to enriching lives. Through empathy, patience, and a holistic approach, I contribute to the well-being and happiness of those entrusted to my care, fostering a sense of belonging and dignity. 🌟 #SupportWorker #EmpathyInCare #InclusiveLiving
  • Tech Mahindra
    Customer Service Representative For Talktalk
    Tech Mahindra Apr 2022 - Dec 2022
    Salford, England, United Kingdom
    📞 Customer Service Representative at TalkTalk Headquarters: Elevating Service Excellence 🌐I was the frontline ambassador dedicated to delivering unparalleled customer experiences in the telecommunications domain. This role goes beyond addressing inquiries – it's about building connections, resolving concerns, and ensuring each interaction leaves a positive imprint.Key Responsibilities:Customer Engagement: I engage with TalkTalk customers courteously and professionally, actively listening to their concerns, inquiries, and feedback to provide tailored solutions.Issue Resolution: My focus is on swift and effective problem resolution. Whether it's technical support, billing queries, or service-related issues, I am committed to finding solutions that exceed customer expectations.Product Knowledge: Mastering the intricacies of TalkTalk's products and services, I empower customers with comprehensive information, enabling them to make informed decisions and maximize their experience.Communication Excellence: Clear and concise communication is a cornerstone of my role. I articulate complex technical details in an accessible manner, ensuring customers understand and feel confident in their interactions.Empathy and Patience: Recognizing the diverse needs and emotions of customers, I approach each interaction with empathy and patience. This human touch contributes to a positive customer journey.System Navigation:I navigate TalkTalk's intricate systems with precision, swiftly accessing customer profiles, and service history to provide accurate and efficient support. This includes proficiency in customer databases, billing platforms, and troubleshooting tools.Technical Troubleshooting:Being the first line of support for customers requires an in-depth understanding of TalkTalk's products and services. I employ advanced technical troubleshooting skills to diagnose and resolve issues related to broadband connectivity, TV services, and phone systems.
  • Swift Temps
    Apprentice Recruitment Consultant
    Swift Temps Jan 2022 - Apr 2022
    Greater Manchester, England, United Kingdom
    Embarking on a dynamic 4-month journey in recruitment consultancy, I am dedicated to driving excellence in talent acquisition. This role is a concentrated exploration of identifying, attracting, and placing top-tier candidates to meet the evolving needs of our client organizations.Key Responsibilities:Strategic Sourcing: Employing targeted strategies to identify and engage with potential candidates through various channels, ensuring a diverse and high-caliber talent pool.Candidate Assessment: Conducting thorough candidate assessments, evaluating skills, cultural fit, and alignment with client requirements. Providing insightful recommendations to facilitate informed hiring decisions.Client Collaboration: Building strong relationships with client organizations, understanding their unique hiring needs, and aligning recruitment strategies to meet organizational objectives.End-to-End Recruitment Process: Managing the entire recruitment life cycle, from initial candidate sourcing to offer negotiation and placement, ensuring a seamless and positive experience for both clients and candidates.Market Research: Staying abreast of industry trends, salary benchmarks, and competitor analysis to provide strategic insights and contribute to effective talent acquisition strategies.
  • Enterprise Care Group
    Community Support Worker
    Enterprise Care Group Oct 2020 - Jul 2021
    Manchester, England, United Kingdom
    🤝 Community Care Worker: Nurturing Lives, Empowering Communities 🌈Key Responsibilities:Personalized Care: Tailoring my approach to meet the unique needs of each individual, I deliver compassionate and personalized care to enhance their quality of life.Health Monitoring: Conducting health assessments and monitoring vital signs, I ensure that individuals receive the necessary medical attention and support to maintain their well-being.Daily Living Assistance: Assisting with daily activities such as bathing, dressing, and meal preparation, I strive to promote independence while offering a helping hand.Emotional Support: Recognizing the importance of emotional well-being, I provide companionship, engage in meaningful conversations, and offer a supportive presence to enhance mental health.Community Integration: Facilitating participation in community activities and social events, I work to prevent isolation and encourage a sense of belonging within the broader community.Attributes:Empathy: Understanding and empathizing with the challenges individuals face, I approach my role with sensitivity and genuine concern for their well-being.Adaptability: Recognizing the diverse needs of those I serve, I adapt my care strategies to accommodate individual preferences and requirements.Communication: Maintaining open and clear communication with clients, their families, and healthcare professionals ensures a collaborative and effective care plan.Impact:Being a Community Care Worker is not just a profession; it's a commitment to uplifting lives and fostering a sense of community. Through my daily interactions, I contribute to the collective well-being of the individuals I serve, creating a ripple effect of positive change within the community. 🌟 #CommunityCare #EmpathyInAction #SupportiveCommunities

Michelle C Education Details

Frequently Asked Questions about Michelle C

What company does Michelle C work for?

Michelle C works for Potens_uk

What is Michelle C's role at the current company?

Michelle C's current role is Undergrad with 7 years Customer Service experience.

What schools did Michelle C attend?

Michelle C attended Bimm University, University Of Sussex, Notre Dame Catholic Sixth Form College.

Who are Michelle C's colleagues?

Michelle C's colleagues are Eva Enright, Chukwunwike Ikegwuani, Shirley Riley, Megan Ohanlon, Chanice Mullan, Ndakwe Lanita, Pauline Roche.

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