Michelle C. Email & Phone Number

VALUE PROPOSITION► Highly effective in information technology leadership, with extensive experience overseeing the deployment, and support of Enterprise Service Management & Infrastructure across a variety of industries.► My success is driven by my ability to build strategies that deliver solid results in strategic planning and innovation, fostering the development of enterprise solutions aligned with the needs of the business.► Successfully promotes service management and delivery, establishes innovative IT policies, ensures compliance, improves network infrastructure, and performs configurations & upgrades to increase optimization.SUMMARY► Engaging Information Technology Executive possessing a winning blend of subject matter expertise, skill in team management, and practical experience. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives. ► Drives organizational health by strategic problem solving, multi-tasking, and leading a cross-functional teams to optimize operational and business performance. LEADERSHIP HIGHLIGHTS★ Build a Center of Excellence and Service Management Office to promote ITSM health & stability.★ Effectively problem solve, drive change management, and develop incident processes to sharpen business process performance.★ Launch continuous process improvements to achieve targeted Key Performance Indicators (KPIs).☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Executive Leadership, Project Management, Team Leadership, Governance, Risk and Compliance (GRC), Strategic Planning, Internal/External audits, DR/Business Continuity, Cost Containment

Listed skills include Leadership, It Strategy, Information Technology, Windows Server, and 24 others.

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  Robert Morris University

  Bachelor'S Of Science