Michelle Cao Email and Phone Number

• Used pharmacy-specific software: Kroll, MedMe, and Pharmaclik• Recorded patient and insurance adjudicator information• Managed patient intake for minor ailment prescriptions and appointments• Interpreted insurance and billing details for customers• Ordered and maintained front store inventory• Organized and stocked store shelves to improve overall store appearance

• Led a project on improving food safety in abattoirs• Analyzed experimental results using biostatistics and R to compose a technical report • Applied molecular lab techniques, including DNA extraction, plating, qPCR, bioinformatics, autoclaving, MiSeq maintenance, etc.• Prepared media, bacterial cultures, and long-term maintenance of cell lines• Conducted experiments in Containment level 2 (CL2) laboratory under sterile conditions

• Source and verify supporting scientific literature for consideration by regulatory agencies and client review panels• Fact-check summaries, reporting of clinical data, and supporting statistics• Analyze medical advisor board meetings to compile detailed insight reports• Assemble, organize, and highlight sources of information for internal and regulatory review• Assist the team with timeline management and financial reconciliations of project budgets• Liaise with external partners to source venues and book logistical arrangements for medical programs

• Assigned and organized volunteering tasks to my team• Contacted organizations about sponsorships• Acted as the liaison between the co-presidents and my own subcommittee

• Assisted customers with finding store items• Organized store shelves• Checked expiry dates on behind-the-counter medications and over-the-counter products• Updated inventory• Filed and scanned prescriptions