Michelle Casselman Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

Barrie, Ontario

• Assist the store manager in executing storeoperations during scheduled shifts.• Deploy partners and delegate tasks to create the Starbucks Experience for customers• Anticipate customer and store needs by constantly evaluating environment and customers for cues.• Assist with new partner training• Execute store operations during scheduled shifts.• Organize opening and closing duties as assigned.• Develop positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.• Maintain regular and consistent attendance and punctuality.• Follow health, safety and sanitation guidelines for all products.• Utilize operational tools to achieve operational excellence during every shift.

Toronto, Canada Area

• Support lead for all events and logistics across all markets (Dublin Ireland, Calgary AB, Vancouver BC,Toronto ON, Montreal QC)• Created all event materials including agendas, name badges, promotional and learning materials and binders.• Obtained venue contracts and liaised with venue staff to ensure proper execution of all events.• Created weekly event sales reports for Business Development.• Tracked sales and registrations for each program and event while developing sales strategies for team.• Top support on all logistical aspects including Canada’s Most Powerful Women: Top 100 Awards Gala and Leadership Summit.

Toronto, Canada Area

• Coordinated corporate events and weddings with both external/internal wedding planners,brides & grooms,A/V technicians, bands, and catering services.• Consistently exceeded monthly set sales targets for audiovisual packages by demonstrating and designing examples of work as well as upselling all services.• Provided cost estimates, final invoices, and collected payment from vendors and clients.• Responsible for maintaining and updating calendar of events.• Designed audiovisual themes to compliment preexisting events décor such as center pieces, wedding cakes and flower arrangements.

Certificate, Design Managment

Bachelor Of Arts - Ba, Theatre/Theater

Bachelor Of Arts - Ba, Graphic Design