Michelle Chambers Email & Phone Number

Boston, Ma, Us

Supported a number of program-wide initiatives for Global Digital Ecosystem (GDE) system development & implementation, primarily focused around strategy & planning as well as delivery analytics and reporting. Enhanced program reporting and metrics, introduced analytics insights for program management (team capacity forecasting, work allocation, data quality, & market demand), and coordinated technical readiness evaluations for local market solutioning.

Managed audit teams in execution of process and advisory audits across Global Risk Solutions (GRS) and Liberty Mutual Investments (LMI) operations. Key aspects included project clearing & scoping, internal client relationship management, advancement of data access and analytics, staff & project lead coaching, and review of audit workpapers/reports.

Provincia De Santiago, Santiago Metropolitan Region, Chile

Short-term bilingual assignment leading diagnostic of current state Operations processes within the Andes Policy Issuance teams (Chile, Colombia and Ecuador), developing and implementing six cross-functional initiatives to improve cross-team collaboration and transparency, data availability, and transaction processing efficiency.

Project lead on audits across specialty insurance ops at LM, evaluating risk/control environment and helping to improve critical business processes.Home office work was supplemented by extensive international travel, visiting and working with management at both English & Spanish-speaking LM operations around the world (UK- Lloyd’s Syndicates, India, Singapore, Spain, Mexico, Chile, Colombia etc).

Boston, Massachusetts

Worcester, Ma

Bachelor Of Science, Major: International Business- Management; Minor: Spanish

Activities and Societies: Bryant Intramurals, Honors Program, Bryant Women’s Club Rugby, Hartford Roses Women’s Rugby, Students in Free.

Education record

Center for Modern Languages (Fall 2010) Attended Spanish-taught business, politics, and culture courses