Michelle Chaney

Michelle Chaney Email and Phone Number

Logistics Specialist at Shipping Source @
Michelle Chaney's Location
Carroll, Iowa, United States, United States
Michelle Chaney's Contact Details

Michelle Chaney work email

Michelle Chaney personal email

n/a
About Michelle Chaney

Michelle Chaney is a Logistics Specialist at Shipping Source at Shipping Source.

Michelle Chaney's Current Company Details
Shipping Source

Shipping Source

Logistics Specialist at Shipping Source
Michelle Chaney Work Experience Details
  • Shipping Source
    Transportation Logistics Coodinator
    Shipping Source Nov 2018 - Present
    Auburn, Iowa
  • First American Home Warranty
    Contractor Relations
    First American Home Warranty Jan 2017 - Nov 2018
    Carroll, Iowa
  • Convergys
    Operations Manager
    Convergys Aug 2016 - Jan 2017
    Omaha, Nebraska
    Managing a team of sales supervisors on both a voice and chat platform. Guiding and motivating team to successfully increase sales conversion and quality. Identifying and implementing ways to lower attrition on our teams. Redesigning the team and its surroundings to provide a motivating and welcoming environment. Growing the chat team to double the size after acquiring all of the client’s chat business.
  • Marketlink, Inc
    Call Center Manager
    Marketlink, Inc May 2010 - Mar 2016
    Supervised, directed, coached and mentored 5 sales supervisors and approximately 60 sales agents in an outbound sales callcenter, both a physical call center and a virtual call center.Increased headcount in each center. Took over the process of recruiting and hiring to double the size of our virtual team.Improved Quality Assurance scores to above passing levels according to corporate, client, and federal requirements. Partnered with the Information Technology department to reduce technical issues within the virtual team.Successfully collaborated with corporate department managers to simplify the hiring and training process for the Virtual team.Effectively raised the Virtual performance to client goal from 25% to over 100%. Communicated with supervisors to find out the benefits of working for our team to increase retention along with theincorporation of incentive programs that differ each month.Restructured the Virtual team to be more consistent in the way policies are followed per the corporate policies.Earned the corporate Most Valuable Player of the Year award in 2014.

Michelle Chaney Education Details

Frequently Asked Questions about Michelle Chaney

What company does Michelle Chaney work for?

Michelle Chaney works for Shipping Source

What is Michelle Chaney's role at the current company?

Michelle Chaney's current role is Logistics Specialist at Shipping Source.

What is Michelle Chaney's email address?

Michelle Chaney's email address is mi****@****gys.com

What schools did Michelle Chaney attend?

Michelle Chaney attended Grand View College, Southern Cal High School.

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