Michelle Chang Email and Phone Number

 Technical Program Manager of Dell Commercial Notebook Programs, Jun. 2021 - presentLeadership and Program Management: - Lead a cross-functional team to launch Dell Commercial Notebook Mainstream products on time on budget, and meeting quality goal within 90 days after product launch- Lead the Commercial Notebook PM team to capture and track issues and risks during NPI phase and regularly update at Management Review Forums to ensure a successful product clean launch Critical Thinking and Analytics in Business Management: - Drive cost savings for assigned programs through design contingency during development phase, resulting in savings of assigned programs- Support sales opportunities and bidding for EMEA/APJ customers Executive Communication and Influence: - Present programs schedule, key milestones and highlights of all Commercial notebook programs for executive awareness and support required monthly at the Executive Review Meeting- Host Commercial Notebook LOB Business Review Meeting for 1+ yearPartnering & Relationship:- Early involve and collaborate with Front-End PMs for schedule mapping and identifying risks and open items to smoothly transition to NPI phase- Collaborate with Sustaining PMs to close open items after product launch to ensure products are meeting quality goal in first 90 days- Partner and build relationships by mentoring new team members, and actively interlocking with peers and extended teams for cross-platform/LOB discussions and issue solving

- Leadership: Lead a multi-nation team to manage enablement of Early Programs in the growth markets (Greater China, Asia Pacific, Central and Eastern Europe, Middle East & Africa). Responsible for the early success of all IBM Systems products including System z, Power, Storage, Cloud and System Software. - Business development: Define strategy and execution plans for growth. These include (1) building inertia for Early Programs in new markets; (2) overcoming ecosystem inhibitors to adoption of new technologies and (3) strengthening momentum of various product delivery routes. - Program management: End to end management of Early Programs for Systems products. Responsibilities include (1) recruiting and qualifying clients; (2) collecting clients’ feedbacks and requirements through the program duration; (3) collaborating with product development to meet client’s requirements and (4) communicate roadmap to implement client’s feature requests.- Client management: Build and maintain client relationships worldwide for program management and recruiting across industries, including banks, manufactures, System Integrators, ISV, MSP.

Primary responsibility: Plan, organize, present and facilitate customized customer briefings, ranging from IT professionals to C-suite executives. Content includes software, hardware and solutions. Collaborate with sales team and subject matter experts to develop briefing content & live demonstrations.

Industry Software Sales Representative, Jul. 2007 ~ Dec. 2010- Achievement: over-achieve transaction quota in Q2 (Budget $1.02M, achieve $1.10M, 108% achievement rate) and Q3 2008 (Budget $1.41M, Achieve $1.59M, 113% achievement rate, 215% YtY growth). Won the first WebSphere Message Broker contract in Taiwan electronics industry and filed a customer reference.- Primary responsibility: customer relationship coverage and cross-brand solution selling for large enterprise accounts in Financial Services and Industrial (Electronics, Manufacturing, Chemical & Petroleum) sectors. Served as the integrator of IBM software solutions for the clients and maintain high customer satisfaction. WebSphere Product Sales Specialist, Sept. 2006 – Jun. 2007- Achievement: Won the first WebSphere DataPower contract in Greater China electronics industry and filed as a successful story of customer reference.- Primary responsibility: sales specialist of IBM WebSphere products for large enterprise accounts in Industrial, Public, Communication & Distribution sectors. Focus on application integration middleware products selling and provide professional product support for IBM team

- Achievement: Lead team to deliver Lotus Globalization Verification Test projects on schedule. Projects includes: Domino Workflow, Lotus Sametime, WebSphere Portal.- Primary responsibility: lead and perform project planning, team member training, core development team communication, and out-sourced vendor management.