Michelle Chavez

Michelle Chavez Email and Phone Number

Manager
Michelle Chavez's Location
Enon, Ohio, United States, United States
Michelle Chavez's Contact Details
About Michelle Chavez

Over 25 years of experience with a proven track record of excelling in driving performance improvements and fostering strong team leadership. My expertise spans call center operations and strategic planning, significantly enhancing customer service quality and operational efficiency. Skilled in communication and time management,

Michelle Chavez's Current Company Details

Manager
Michelle Chavez Work Experience Details
  • Aes Ohio
    Manager At Aes Ohio Customer Service Center
    Aes Ohio Oct 2021 - Aug 2024
    Us
    Customer Service Manager
    View
  • Dayton Power & Light
    Supervisor
    Dayton Power & Light Jan 2017 - Oct 2021
    Arlington, Virginia, Us
    Supervised 30+ call center agents in customer service
    View
  • Nationwide Insurance
    Senior Accountant
    Nationwide Insurance Apr 2006 - Jan 2017
    Us
    • Lead Escheat & Customer Support Services teams based in India; providing direction, training, and performance feedback• Manage inquiries from customers and various business partners and resolve escalations• Research and facilitate unclaimed fund submissions from customers; working with affiliated business units to have funds reissued• Create and maintain business unit standard operating procedure documents• Run weekly and monthly reporting and metrics
    View
  • Nationwide Insurance
    Quality Assurance Analyst
    Nationwide Insurance Apr 2006 - Aug 2015
    Us
    • Conducts quality evaluations to determine if service and quality control standards are being met• Analyzes quality issues and recommends improvement opportunities to QA management for review• Compiles issues and recommendations for improvement for use in calibration sessions and provides feedback to associates and managers on results• Prepares internal reporting on quality, quantity, workflow analysis, and performance statistics• Participates in new hire training programs as a technical resource • Recommends, develops and conducts additional coaching or technical aids based on evaluation results
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Michelle Chavez Skills

Graphic Design Video Editing Web Design Quality Assurance Customer Service Microsoft Office Multimedia Skilled Multi Tasker Time Management Adobe Design Programs Photography Digital Photography Portrait Photography Phone Etiquette Filing Data Entry Data Analysis Creative Writing Technical Writing

Michelle Chavez Education Details

  • Itt Technical Institute
    Itt Technical Institute
    Computer Science

Frequently Asked Questions about Michelle Chavez

What is Michelle Chavez's role at the current company?

Michelle Chavez's current role is Manager.

What is Michelle Chavez's email address?

Michelle Chavez's email address is mi****@****rcn.com

What schools did Michelle Chavez attend?

Michelle Chavez attended Itt Technical Institute.

What skills is Michelle Chavez known for?

Michelle Chavez has skills like Graphic Design, Video Editing, Web Design, Quality Assurance, Customer Service, Microsoft Office, Multimedia, Skilled Multi Tasker, Time Management, Adobe Design Programs, Photography, Digital Photography.

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