• Created and maintained on-boarding and training processes• Recruiting Agents• Maintain and process applicants for online job posts• Coordinates all team events• Schedules and coordinates all team training and guest speakers• Pay and track all bonuses and reimbursements• Maintained two company websites• Maintain internal company training website• Order and coordinate all marketing materials• On-boarding of all agents and staff• Off-boarding of all agents and staff• Coordinate company presentations• Ensure new hires have technical assistance to properly set up their hardware and software• Distribute manuals, passwords and guidelines

• High volume inbound call center agent• Expert in over twenty company based computer programs & websites• Trained to respond and resolve, on first call, all customer inquiries and issues• Benefits, eligibility & claims• Proficient in translating healthcare-related jargon an complex processes into simple, step-by-stepinstructions customers can understand• Expert conflict management skills

• High volume outbound calls to assigned delinquent consumers• Revenue recovery of medical bad dept accounts• Diffuse hostile consumers and find agreeable solutions• Detailed knowledge of billing and collection procedures• Solve problems quickly and create resolutions that bring in revenue on a regular basis• Researching each account using company records and internet resources • Overcoming obstacles to get results

Monthly report generating and analysis on internal operations data• Proficient work in Microsoft Word, Excel and Outlook.• Expert work in SalesForce and SAP• Employee monitoring to insure quality customer service Delivering remarkable service to Kone's customer by accurately and politely taking the customer'srequest for service and promptly dispatching a technician to the customer's site.• Trained in Kone application software Remedy and call out logger.• Proficient computer skills.