Michelle Constantine Email & Phone Number

Louisville, Kentucky

During this job role, I oversaw critical and time-sensitive daily operational components for delivery of services, including LNP (Local Number Portability), Tollfree, Directory Listing Services, DID, Caller ID, and 911 services. I guided direct carrier relationships, handling order processing by placing and managing orders through various carrier/vendor GUIs. I submit LSR orders to multiple carriers across diverse markets, navigating variations in LSR requirements and business rules.Key Achievements:• Onboarded Neustar in 2019 as a managed solution for processing LSRs for number porting services through a GUI, aiming to automate processes, enhance efficiency, reduce intervals, and achieve faster time to revenue.• Directed and mentored a team of five remote and local members as well as oversaw team performance to ensure successful provisioning of services.• Created and activated telephone numbers in service order administration to facilitate seamless service delivery.

Louisville, Kentucky

Responsibilities: During this job role, I managed entire Local Number Portability (LNP) process, overseeing submission of Local Service Requests (LSR) to completion, including number activation. I directed development and implementation of strategies to enhance voice provisioning processes. I partnered closely with cross-functional teams, including network engineering and customer support, to analyze provisioning data, identify trends, and provide actionable insights.Key Achievements:• Ensured timely adherence to client's expected date and escalated issues within underlying carriers as needed.• Coordinated with multiple underlying carriers to fulfill client service requirements.

Louisville Kentucky

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Education record

Education record