2024 ITEuropa Awards Finalist: Investment in people in Skills and Talent, and Industry Leader of the Year; Women and Diversity in Channel Awards - Entrepreneur of the Year.As a Performance Improvement Specialist, I work with:MSPs:💥 Spending too much time "in the business", instead of "on the business"💥 Misalignment across your Leadership team💥 Operational Costs are high💥 Customer Satisfaction causes your customers to grumble💥 Service Managers being set up for failure by expecting them to transform your Service Teams when they’re firefighting all the timeProfessionals:💥 Not achieving what you want💥 Battling burnout and relentless demands💥 Feeling stuck in a rut and not achieving your vision💥 Struggling with communication, confidence, or imposter syndromeI'm Michelle and I’m on a mission to eliminate Wild West Service Desks.With 25+ years in leadership roles for in-house IT teams and large MSPs, I understand the tech world.There are three ways to work with me:⭐ Grab a “Five Minute Favour”: Sometimes you just need pointing in the right direction⭐ MSP Service Audit: A two-day workshop where we deep dive into your MSP, identify the challenges and formulate an action plan⭐ Longer-term Programmes: Accountability, resources and retained advice👤What others say: "The stuff that came out of just day one is gold, and there is no one else in the industry that I know of that can tease that information out in the way that you have. Even walking away from day one without the finished document, I was like, “oh, I didn't even think about that!"”"Michelle answered questions that I had found difficult and gave advice on how I can increase our customer feedback rate on the service desk.""Before working with Michelle, I was overwhelmed and unsure how to lead my team. With her help, I was able to communicate effectively, build trust, and create an environment that enabled my team to excel and achieve outstanding results.""Michelle has a huge amount of knowledge and experience in service delivery and the IT industry as a whole. Her help has been invaluable to me and to my company in the last couple of years since we have been working together. ""To grow we need to surround ourselves with people who have different knowledge to our own, Michelle is one of those people."🌟 Together we'll transform your Service Desk from Wild West to super-slick powerhouse and supercharge your operations. Lets Talk:https://www.thetechleader.net/calendarmichelle@thetechleader.net#MSPCoach #MSPPerformance #BusinessCoach #TechLeadership #MSPKPIGeek