Michelle Cooper Email & Phone Number

Experienced in the management of Risks and Incidents including the accurate identification, recording and maintenance of Risks ensuring controls are in place and risks mitigated where possible. Identification and reporting of all incidents in a timely manner, liaising with internal stakeholders to ensure corrective actions completed, linking into the Risk.

Peterlee, England, United Kingdom

Administration and co-ordination of both Internal and Client facing meetings including the production of PowerPoint presentations; a meticulous ability to identify and capture key points in meetings, maintenance and management of action registers keeping those accountable to deliver timescales set understanding when to escalate.Ensuring delivery of.

Houghton Le Spring, England, United Kingdom

• Providing a 5 star service to customers contacting npower with a multitude of queries on their accounts reaffirming that npower is the supplier of choice
• Ensuring the best way forward for customers to remain on supply for both their gas and electric supplies, whilst also ensuring company policy and standards are adhered to
• Resolving queries ensuring a first call resolution
• Logging complaints correctly on company systems
• Actively promoting npower services and products to customers

Peterlee, England, United Kingdom

• Providing a 5 star service to customers contacting npower with a multitude of queries on their accounts reaffirming that npower is the supplier of choice
• Ensuring the best way forward for customers to remain on supply for both their gas and electric supplies, whilst also ensuring company policy and standards are adhered to