Michelle Coppens Email & Phone Number

Ottawa, On, Ca

- Managed the Operations department training over 10,000 students with exceptional quality scores year after year.- Implemented scalable operational processes and strategic planning to facilitate the company's growth and acquisition of additional ILT companies.- Spearheaded the creation of a centralized Training Hub, overseeing its lifecycle from initiation to closure; defined scope, secured resources, and led a cross-functional team, resulting in a streamlined learning process within the organization. Successfully managed project timelines, budget, and resource allocation, adapting to changes and mitigating risks to ensure project alignment with objectives.- Successfully navigated a company merger exemplifying leadership by example, fostering team cohesion, and ensuring direct communication during transition periods. Managed and motivated a team to maintain operational efficiency and morale in challenging circumstances.

Ottawa, Ontario, Canada

- Managed the smooth execution of project delivery and training operations, focusing on increased margin and quality, optimizing peoples' strengths, report generation and customer relations. - Successfully lead and mentor a dynamic team of training coordinators, fostering a culture of collaboration, excellence, and high performance.- Spearheaded the development of 3 professional-level AWS Specialty Practice Exams (AWS Certified Security, AWS DevOps, and AWS Solutions Architect) over a 3-month period, enhancing the certification preparation process for Amazon. Managed and coordinated a team of 5 Subject Matter Experts (SMEs) in the creation and auditing of AWS certification practice exams, ensuring content accuracy and relevance. Administered the project schedule and maintained adherence to the set budget, demonstrating effective project management and financial oversight skills. Utilized Exam Studio for secure exam creation, adhering to stringent security protocols and nondisclosure agreements to maintain the integrity and confidentiality of the project. Oversaw a comprehensive review process, including editorial review and technical editing to guarantee high-quality and error-free exam content. This project contributed to candidates' learning experience by ensuring exams help build confidence, identify knowledge gaps, and provide valuable feedback on performance, aligning with AWS's educational objectives and exam standards.

Ottawa, Ontario, Canada

- Set exemplary standards in professionalism, work ethic, and communication, inspiring my team to consistently achieve and exceed goals.- Implement innovative operational processes, resulting in heightened efficiency and client satisfaction.- Collaborate with cross-functional departments to ensure cohesive operations and company-wide integration.- Pioneered the hiring and training of key personnel, including standout Private Event Coordinators, by establishing objectives, providing targeted coaching, and fostering an environment conducive to rapid skill development and high performance.- Demonstrated high emotional intelligence in managing diverse team dynamics and client relationships.- Employed strategic thinking to align departmental goals with broader company objectives, preparing for future challenges and opportunities in the evolving IT training industry.- Skillfully oversee and enhance day-to-day operations, significantly improving productivity and service quality.

Ottawa, Ontario, Canada

- Assist in the development and monitoring of project schedules, budgets, and resource allocation, contributing to the successful completion of projects within established timelines and financial constraints.- Facilitate effective team meetings and provide comprehensive minutes and action items to keep project stakeholders informed and engaged.- Implement and maintain project documentation and reporting systems, enhancing information accessibility and project transparency.

Ottawa, Ontario, Canada

- Manage daily office operations, including scheduling appointments, organizing meetings, and maintaining office supplies inventory.- Provide administrative support to executive staff, including email correspondence, document preparation, and presentation creation.