BTS is a global strategy consulting firm specializing in designing and delivering impactful talent and development program solutions. • Managed a team of three Program Managers and two skip-level employees, providing specialized development plans for consistent improvement, and implemented a feedback module to improve communication and drive professional growth for 3 years. As a result, I successfully developed two employees who received promotions due to their high-performing work, and in 2022 my company acknowledged me as one of the top 10% most impactful managers demonstrating exceptional leadership capabilities. • Support 10+ strategic client accounts with the biggest client account holding over four different program workstreams where I oversee as a Global Program Manager of the programs for consistency, quality, process documentation, and increased engagement for over 4 years. Spearheaded finding a new way to run the global coaching program through an online portal I developed, which reduced the manual efforts by over 2 hours a week to automate the process. After 9 months of deployment, this reduced the number of leaders being archived in their coaching program due to not starting by 80%. • Manage dynamic leadership development programs, conducting regular stakeholder update calls and planning meetings. Successfully led a team to build and launch an $8M client program that ran over 18 months. Facilitated a smooth transition post-launch, leveraging role alignment, program support build, and custom Smartsheet dashboards for effective daily logistics management.• Over five years of experience partnering with client People Partners and/or Human Resource Business Partners to support and develop customized coaching programs and/or leadership development programs. As a result, I consistently support over $1M in client work and my largest client averages 90% program completion.

Contribute to thought partnership, analyzing client data, and building coaching insight reports. These reports support the client impact to understand where leaders focus their development initiatives, driving informed client decision-making and continued program refinement. Through my trusted client partnership, I have been able to make over $50,000 in new sales each year for three years.

• Efficiently managed up to 15 concurrent projects, overseeing resources, finances, timelines, and scope.• Utilized Agile and Waterfall methodologies to enhance project efficiency.• Delivered results-focused reporting and analysis to optimize project performance.• Collaborated cross-functionally with digital teams, graphics, editing, accounting, production, consultants, and stakeholders using Smartsheet, and OneNote.

At ASU's Ira A. Fulton Schools of Engineering, students and faculty collaborate in a dynamic, innovative environment, driving solutions through cutting-edge research and transformative educational experiences to address real-world challenges and shape the future of engineering.• Demonstrated a proactive approach to problem-solving, thinking outside the box and meticulously identifying system components causing errors. With a keen eye for programmatic efficiency, consistently delivered optimal solutions, resolving challenges in fast-paced environments.• Performed individual academic advising, executed recruitment and retention activities, and provided comprehensive academic support to engineering students.

Contractually working with various companies assessing company health, providing solutions for smooth business processes, and building inter-departmental processes.• Director of Health and Wellness for local gym breaking down business processes and building them back up for a successful business model replication.• Assisted with doubling sales over 3 months, so that a 2nd location could open with a healthy repeatable business model. • Successfully planned and managed quarterly company parties within budget and built vendor relationships for future events. • Diverse in cold calling and office management for insurance sales to learn business and change processes for a new streamlined business approach.• Licensed in the state of Arizona for Property and Casualty Insurance.

ZIVELO was a technology manufacturing start-up company that specialized in self-service kiosks and digital signage technology. • Oversaw project development for Fortune 50-500 caliber client accounts, demonstrating expertise in managing complex projects and meeting diverse client requirements. • Provided weekly KPI reporting to assess project health, presenting project successes and insights to directors and CEOs for informed decision-making. • Proactively addressed project barriers and managed project expectations with teams and clients through daily reporting, fostering transparency and effective communication. • Conducted post-project analysis to identify process improvements and enhance project efficiency for future initiatives, leveraging analytical skills and attention to detail.• Managed and lead department meetings, project workflow, call coach, and train new employees.

The University of Phoenix offers career-focused degree programs and flexible learning options designed to empower working adults to achieve their academic and professional goals while balancing work and family commitments.• Successfully improved new student retention for my team to an impressive 72% in 2012 and 2013, managing a student cohort of 500+ individuals. • Recognized for exceptional performance and nominated to assist the departmental team in developing and implementing recruiting, retention, and student engagement programs. • Received the Outstanding Service Award in recognition of outstanding advising and student retention contributions.• Demonstrated excellence as the top advisor in the West Market, consistently delivering outstanding service, conducting effective call coaching, and achieving exceptional NPS scores.