Michelle Cuffee Email & Phone Number

United States

New York, Ny, Us

San Antonio, Texas, United States

1. Responsible for performing ACD Sensor Technical services supporting mission networks that are under the operational direction of the 33 NWS Maintenance Directorate, currently in the MAO Flight (Operation Support Tech section) and installing, configuring, and managing Third Party IDS/IPS sensors in addition to troubleshooting, maintaining, monitoring the status of the entire ACD and Third-Party IDS/IPS sensor fleet with functions that include performance on IOP gateway and Fly Away Kits (FAK)… Show more 1. Responsible for performing ACD Sensor Technical services supporting mission networks that are under the operational direction of the 33 NWS Maintenance Directorate, currently in the MAO Flight (Operation Support Tech section) and installing, configuring, and managing Third Party IDS/IPS sensors in addition to troubleshooting, maintaining, monitoring the status of the entire ACD and Third-Party IDS/IPS sensor fleet with functions that include performance on IOP gateway and Fly Away Kits (FAK) sensors, Cloud Shield, Palo Alto, McAfee IDS/IPS deployments, Full Packet Capture/Network Technology, and Systems Administration (FPC/NTSA) systems.2. Sustaining the development and documentation of processes and checklists for maintenance associated with those systems and working with ArcSight and sensor fleet specialized applications (such as Fidelis), emerging IDS/IPS technologies, and associated network infrastructure [Adaptive Security Appliance (ASA)/Virtual Private Network (VPN) concentrator], equipment/configurations and other Gateway, boundary and Third-Party sensors.3. Continually maintaining and managing software upgrades and patches and perform system changes for the IDS/IPS sensors, ensuring a proper configuration to Defense Information Systems Agency Security Technical Implementation Guide (DISA (STIG)) and AF (AFI and TO) standards to minimize the potential of unauthorized intrusions.4. Successfully troubleshooting and fault isolation for sustaining network connectivity between the correlators and sensor equipment, maintain COTS and GOTS sensor applications, harden Access Control Lists (ACL) to restrict unauthorized access to the network, create and manage sensor user accounts, and assign the user-specific rights to access network resources and diagnosing and resolving end-user problems, and ensure the end-users adhere to the appropriate security policies and procedures. Show less

Qatar

1. Diligently performed all levels of hardware and software systems support for the entire military base IT Network while troubleshooting network connectivity problems, install software, and install patches to keep machines from purgatory status, and creating, updating, and closing tickets using Remedy. 2. Monitored and maintained network devices and troubleshoot and identify the source of problems while analyzing functional problems and determining techniques /requirements feasible for… Show more 1. Diligently performed all levels of hardware and software systems support for the entire military base IT Network while troubleshooting network connectivity problems, install software, and install patches to keep machines from purgatory status, and creating, updating, and closing tickets using Remedy. 2. Monitored and maintained network devices and troubleshoot and identify the source of problems while analyzing functional problems and determining techniques /requirements feasible for expedited solutions.3. Upgraded systems and processes required for enhanced functionality and security issue resolution post creating logon and email accounts using Microsoft Exchange Server and User Manager and managed Network Services with Server Manager, Print Queue Management, and CISCO VMPS administration.4. Successfully operated and maintained all aspects of server administration to include but is not limited to Microsoft 200X Active Directory, WINS, DNS, DHCP, print queues, and joined client computers to Microsoft Active Directory domains. Show less

Kuwait

1. Served as Brocade/Juniper/Cisco Video Teleconferencing Engineer to build Conferences for Commanding General, Deputy Commanding General, Chief of Staff, and all their Area of Responsibility VTC sites and Commands and designed secure and scalable networks.2. Manually pushed SNMP updates scripts to switches/routers/VMPS, configured/installed TACACS, VMPS/Net Manager, and Cisco Works servers while coordinating with DISA and AT&T for satellite and ISDN or DVSG Video Conferences.3… Show more 1. Served as Brocade/Juniper/Cisco Video Teleconferencing Engineer to build Conferences for Commanding General, Deputy Commanding General, Chief of Staff, and all their Area of Responsibility VTC sites and Commands and designed secure and scalable networks.2. Manually pushed SNMP updates scripts to switches/routers/VMPS, configured/installed TACACS, VMPS/Net Manager, and Cisco Works servers while coordinating with DISA and AT&T for satellite and ISDN or DVSG Video Conferences.3. Provided training and classes on equipment used in the office, specifically Polycom Bridge, KIV-7, and Crazy 10, Tandberg Management Suite (TMS), to update all Tandberg VTC systems and associated software.4. Conducted briefings to Military Personnel concerning the number of calls carried out daily, weekly, monthly, and oversaw and maintained the Remedy Trouble Ticket and Management System for the VTC section and any requested assistance required within those help/trouble tickets. Show less

Afghanistan

1. Oversaw VTC bridge support for military units in Kuwait, Iraq, Afghanistan, Qatar, and US-based Units, along with providing operation and migration support to worldwide transition of services providers inclusive of specific technology such as network, firewalls, VTC, VPN, load balancing. VOICE and VoIP.2. Responsible for developing logistical plans, policies, and procedures necessary to provide support in the logistics areas of supply, transportation, maintenance, and services and… Show more 1. Oversaw VTC bridge support for military units in Kuwait, Iraq, Afghanistan, Qatar, and US-based Units, along with providing operation and migration support to worldwide transition of services providers inclusive of specific technology such as network, firewalls, VTC, VPN, load balancing. VOICE and VoIP.2. Responsible for developing logistical plans, policies, and procedures necessary to provide support in the logistics areas of supply, transportation, maintenance, and services and troubleshooting problem areas in logistics and coordinates problem resolution or recommends solutions to management.3. Skillfully coordinated with customers to ensure desired logistics objectives, priorities, and schedules are met and communicated to management and troubleshooting various changes, DNS, Firewalls, Switch Ports, Network Configuration, IP address, and creating change request tickets.4. Successfully conducted Vulnerability Scans on Intrusion Detection Systems (IDS), Host Based Security Systems (HBSS), and Network Management Servers (NMS) and monitored VTC conferences, and provided assistance to customers with connecting to VTCs.5. Performed daily, weekly, and monthly checks on IDS, HBSS, and NMS; generated monthly backups for logs and HBSS, NMS, and IDS servers, scanned routers, switches, and firewalls for vulnerabilities, and applied patches when necessary to ensure compliance of IAVMs and STIG and arranged and monitored 1268 classified VTC’s on the RMX Polycom 4000 via Polycom RMX Manager software. Show less