Michelle D Smith's Location
Denver Metropolitan Area, United States, United States
Michelle D Smith's Contact Details
Michelle D Smith work email
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Michelle D Smith personal email
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Michelle D Smith phone numbers
About Michelle D Smith
As a dynamic business professional I have over 30 years of hands-on knowledge and experience in business analysis, executive/administrative support, project management, customer service, office/operations management, process improvement and team leadership. 20 of 30 the years included mentoring and supervising administrative staff across multiple departments. Specialties: Customer Service / Business Analysis / Workflow Anslysis / Solutions Design / Project Management / Administration Management / Operations Management / Accounting-Finance Support / Business Solution Architect / Team Leadership
Michelle D Smith Work Experience Details
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Svp, Agency Ops ManagerWfg National Title Insurance Company May 2019 - PresentUs -
Business Analyst, Product OwnerWest, A Williston Financial Group Company Dec 2013 - May 2019Irvine, California, Us•Work independently with business and technical colleagues to define critical business goals and translate them into concise functional and technical requirements.•Generate specific, clear and actionable requirements using interviews, document analysis, business process descriptions, use cases, business analysis, task and workflow analysis.•Evaluate information gathered from both business and technical sources and successfully reconcile conflicts between these elements; differentiate general requests from actual business needs.•Serves as the conduit between the customer community and the software development team by assuring a smooth flow of clearly stated and well structured requirements.•Collaborate with developers and subject matter experts to establish the technical vision and analyze trade offs between usability and performance needs.•Proactively communicate and collaborate with external clients and internal resources to analyze information needs and functional requirements and deliver concise documentation including: functional requirements use cases, design documents for user interfaces, screens, reports and ancillary system interfaces.•Serve as the liaison between the business units, technology teams and operations teams. -
Senior Project Manager And Relationship ManagerFirst American Title Apr 2012 - Nov 2013Santa Ana, Ca, Us--Key Projects: National Agency Back Office Products and Services Initiative, High Risk Approved Attorney, Corporate Records Retention, and Inventory & Agent Lookup Website Enhancements •Relationship manager oversaw the onboarding of title agent customers for back office products and services.•Prepared and distributed proposal, statement of work and service agreements to customers, followed up as needed.•Reviewed and interpreted documents, emails and other correspondence to better address customer's needs. •Created and maintained process work flows, document templates, contact lists and onboarding checklists.•Manually prepared monthly monthly billing invoices and and order details in Excel and distributed to customers via Email.•Liaison between customers and service providers for a variety of issues. Tracked and performed follow-up to ensure timely resolution of all issues.•Reviewed monthly reports to prepare trend analysis and volume estimates for each supported product and service.•Developed detailed work plans, schedules, project estimates, resource plans, budgets and status reports.•Scheduled and conducted project and/or implementation meetings to negotiate, persuade and gain consensus from cross functional teams.•Individually, or as part of a team, responsible for project planning, analysis, risk management, budget and issue resolution.•Oversaw corporate sponsored projects on an ongoing and regular basis from original concept to final implementation.•SharePoint system administrator and contributor for 4+ years.•Worked closely with end users, business technologies, and others to understand and prioritize business goals and information needs related to each project.•Served as a cross functional business analyst and subject matter expert.•Conducted Q/A and/or user acceptance testing on various IT related projects. -
Vp, Business Solution Architect & Forms & Inventory ManagerFirst American Title Apr 2010 - Mar 2012Santa Ana, Ca, Us•Managed 4 direct report, 2 indirect report and 2 temporary employees for 2 years.•Managed all inventory resources and acted as the escalation point for Central Inventory Unit.•Managed operations, communications, and risks associated with 10,000+ title agent's inventory nationwide for 6+ years.•Provided exceptional customer service to title agents and Agency Divisions for all inventory management and form needs.•Maintained control and governance of forms and inventory management at a national level.•Supplied all title insurance form and product ID’s when requested from Corporate Underwriting. •Maintained the Central Inventory Unit master form list, including all forms available for Agent usage.•Created and maintained title insurance policy forms, schedules, endorsements, order forms, and other miscellaneous forms.•Managed the design, enhancement, and maintenance of Oracle modules utilized by the Central Inventory Unit.•Maintained item master within Oracle including item types, product numbers, statistical codes and form set up.•Facilitated the ordering and distribution of forms and inventory across all channels.•Ensured the Central Inventory Unit was in adherence of the service level agreement with the Agency Divisions.•Transacted within Oracle inventory modules including adding, voiding, and transferring inventory.•Placed inventory orders within Oracle form ordering module on behalf of agents and/or internal requests. •Oversaw the relationship management with software vendors and proprietary agent systems regarding the approved usage of electronic forms. •Tracked the programming and distribution of electronic forms with software vendors and proprietary agent systems.•SharePoint system administrator and contributor.
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Vp, Agency Solution ArchitectFirst American Title Apr 2009 - Mar 2010Santa Ana, Ca, Us--Key Project: Oracle FT (STARS) - Standardization, Consolidation and Integration Project•Played a key role in the successful completion of the largest and most business critical integration the company ever underwent.•Performed Forms & Inventory Manager responsibilities simultaneously to Soution Architect role.•Managed 3 direct report and 2 temporary employees for 1 year.•With a very deep understanding of First American business processes, served as the subject matter expert for Agency.•Was empowered by Agency upper management to make decisions quickly on behalf of the organization.•Oversaw and approved all new business process designs and development of code block.•Oversaw the design and development of code block.•Oversaw the development and execution of deployment and conversion strategy.•Oversaw the development and execution of standard policy numbering and inventory management process and governance.•Oversaw the design and development of operational process including decisions regarding policies and procedures.•Oversaw the design and integration between various process and technology.•Addressed and/or resolved questions or roadblocks the integration team came across.•Served as a member of the Corporate Project Management Office.•Served as a member of the Corporate Agency Forms and Process Management Governance team.•SharePoint system administrator and contributor.
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Vp, Office Operations ManagerUnited General Title Insurance Company - A First American Title Subsidiary Jan 2006 - Mar 2009Us•Knowledge and experience in facilities management, office services, records management and administrative supervision.•Managed the daily operations and facilities of a 40-person office for 3+ years.•Managed up to 6 direct report and 4 indirect report employees for 6+ years for 5 different departments.•Supervised Administration, Data Entry, Accounts Receivable, Forms & Inventory and Accounts Payable teams.•Trained, coached and motivated administrative staff in local office, to ensure internal operations objectives were being met.•Provided a wide range of administrative support to CFO, Division Managers, Account Managers and Sales Representatives.•Coordinated vendor services and facilitated purchasing; including office supplies and office equipment.•Scheduled and coordinated meetings or special events, as requested.•Reviewed and analyzed financial reports to manage departmental budgets and corporate costs.•Handled confidential information such as company strategies, compensation information and sensitive financial data.•Liaison between senior management, human resources and local office staff to resolve personnel issues.•Collaborated with corporate resource units to deliver & implement standard operating procedures and programs.•Managed the records storage and document retrieval process of title insurance policy information.•Supervised the processing and tracking of forms orders for more than 2,200 agent customers. •Developed & generated custom reports to analyze and validate financial & historical customer data.•Worked with the CFO to review & analyze aged receivables over 90 days.•Prepared and distributed monthly & quarterly management reports to field operations nationwide.•Colloborated with IT developers to provide business requirements for the ongoing development & maintenance of the agency customer database.•Performed accounting functions including payables & receivables using both Fiserv and Oracle Financial systems. -
Avp, Agency Administration And Forms Services MgrFidelity National Financial Aug 1993 - 2005Jacksonville, Fl, Us•12+ years of progressive hands-on administrative experience ranging from various support functions for all levels of sales, corporate and executive management. •Provided exceptional customer service to both internal and external customers. •Office and inventory warehouse management for 5+ years. •Managed 7 administration and warehouse employees for 5+ years. •Liaison between senior management, human resources and department staff to conduct annual reviews and resolve personnel issues.•Traveled to regional operations across the U.S. to train and promote effective business practices. •Reviewed and analyzed financial reports and P&L's to manage department budget. •Analyzed compliance problems and sought corporate assistance when necessary to implement appropriate solutions. •Developed and generated custom reports to analyze and validate financial, inventory and historical title agent customer data on a daily, weekly and monthly basis.•Coordinated vendor services and facilitated purchasing; including office supplies and office equipment. •Collaborated with IT developers as a subject matter expert providing business requirements for the development and maintenance of various internal database and web based systems. •Supervised the processing and tracking of forms orders for more than 10,000 title agent customers on behalf of 7 title insurance underwriters for more than 8 years.
Michelle D Smith Skills
Real Estate
Working With First Time Home Buyers
Process Improvement
Project Planning
Analysis
Project Management
Operations Management
Vendor Management
Program Management
Risk Management
Visio
Sales
Business Analysis
Customer Service
Budgets
Oracle E Business Suite
Microsoft Excel
Business Process
Cross Functional Team Leadership
Real Estate Transactions
Project Coordination
Issues Resolution
Ms Project
Title Insurance
Integration
Negotiation
New Business Development
Oracle Financials
Finance
Commercial Real Estate
Accounting
Administrative Management
Teamwork
Staff Management
Technology Development
Powerpoint
Excel
Word
Business Development
Michelle D Smith Education Details
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Santa Ana CollegeGeneral Studies And Humanities
Frequently Asked Questions about Michelle D Smith
What company does Michelle D Smith work for?
Michelle D Smith works for Wfg National Title Insurance Company
What is Michelle D Smith's role at the current company?
Michelle D Smith's current role is at.
What is Michelle D Smith's email address?
Michelle D Smith's email address is mi****@****nis.com
What is Michelle D Smith's direct phone number?
Michelle D Smith's direct phone number is +150338*****
What schools did Michelle D Smith attend?
Michelle D Smith attended Santa Ana College.
What are some of Michelle D Smith's interests?
Michelle D Smith has interest in Interior Design, Baseball, Reading, My Pets, My Family.
What skills is Michelle D Smith known for?
Michelle D Smith has skills like Real Estate, Working With First Time Home Buyers, Process Improvement, Project Planning, Analysis, Project Management, Operations Management, Vendor Management, Program Management, Risk Management, Visio, Sales.
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